Case Manager

Mystic Valley Aging Services•Malden, MA

12d•Hybrid

About The Position

The Health Services Care Manager works within the Aging Service Access Points (ASAP) regulations to determine program eligibility and provide consumer-centered assessment, service acquisition, reassessment, and monitoring for state home care and specialized MassHealth-funded programs. The role helps elders live independently in the community. This is a Local Union 509, full-time, non-exempt position of 35 hours per week, with a four-day work week and a hybrid schedule after training is complete. The role has no nights or weekends. Annual salary is $55,407.72, including a 6% increase for the required Spanish bilingual skill set. The position may be on call as needed. The Health Services Care Manager manages an assigned caseload, develops and monitors care plans, coordinates community services and public benefits, and provides crisis prevention and intervention. The role works with consumers, families, caregivers, service providers, and colleagues across departments, and maintains accurate records in accordance with AGE, MassHealth, and MVAS requirements. Success is measured by consumer satisfaction and state and MVAS quality metrics.

Requirements

Fluency in English and Spanish.
At least two years of experience in counseling, casework, or case management.
A bachelor’s degree is preferred from an accredited school in Social Work, Psychology, Counseling, Human Development, Nursing, Sociology, Criminal Justice, Public Health, Public Policy, or Gerontology.
Excellent interpersonal skills and demonstrated ability to communicate across levels, including with staff, families, and external partners.
Ability to maintain confidentiality while working with sensitive information or situations.
Ability to work effectively independently and as part of a team.
Private transportation is required.
Willingness to take on new tasks and an attitude that no task is too small, impossible, or incapable of improvement.
Expertise with Microsoft 365 (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom, and other web-based applications.
Ability to lift, push, pull, and carry objects weighing up to 25 pounds.
Ability to climb up and down stairs unassisted.
Ability to travel in the community to perform visits at clients’ homes.
Ability to stand, stoop, and bend regularly.

Nice To Haves

A bachelor’s degree in one of the listed fields is preferred.

Responsibilities

Provide case management to an assigned caseload while meeting AGE timelines and documentation standards.
Develop, authorize, implement, and monitor care plans within budget guidelines to meet identified needs.
Conduct periodic reassessments by telephone, video conference, and visits to consumers’ homes.
Coordinate community-based services and ensure access to public benefits in collaboration with consumers, families, caregivers, and service providers.
Provide crisis case management prevention and intervention.
Maintain accurate consumer information in case records and consumer services database systems in accordance with AGE, MassHealth, and Mystic Valley Aging Services requirements.
Collaborate across departments on best practices.
Participate in an interdisciplinary team model and regular supervision meetings.
Attend AGE and MVAS training sessions.
Provide on-call coverage as needed.