Health Program Manager 2
About The Position
The Health Program Manager 2 performs critical, time-sensitive follow-up and case management for newborns and infants with abnormal newborn hearing screening results. The position serves as a lead for the section by training staff on procedures and assisting follow-up specialists with difficult cases. It manages the hearing follow-up database, including weekly merges and data cleaning, and supports quality assurance, hospital site visits, training, educational events, and reporting. The role coordinates follow-up among physicians, hospitals, parents, testing centers, audiology facilities, and ENT facilities to help ensure timely reporting, referrals, and care. It analyzes screening and diagnostic results, determines appropriate follow-up actions, prepares reports, and supports the supervisor in carrying out section activities. The position also participates in partner meetings and professional learning activities to advance newborn screening practices and collaboration.
Requirements
- Ability to learn ADHS Newborn Screening Program objectives, standards, follow-up protocols, and procedures.
- Knowledge of medical terminology, case management, database management, and record keeping.
- Knowledge of laboratory or audiological testing procedures, test results, and implications.
- Knowledge of genetics, hearing screening, audiology testing, and evidence-based follow-up practices.
- Knowledge of national recommendations, emerging conditions, and evolving newborn screening technologies.
- Knowledge of Performance Management, Continuous Quality Improvement, and Lean methodologies.
- Advanced critical thinking and independent assessment skills.
- Skill in written and verbal communication, organization, prioritization, and analysis and interpretation of test results.
- Ability to interact with medical professionals, healthcare institutions, and the public using active listening and sensitivity.
- Computer operation skills.
- Ability to make informed decisions and work effectively with people in difficult or stressful situations.
- Ability to identify abnormal or borderline results, assess risk, coordinate with healthcare providers, and ensure timely communication and referrals to families.
- Ability to evaluate complex laboratory results, integrate evolving clinical guidelines, and determine appropriate next steps for follow-up care.
- Ability to gather information by phone or email and document it accurately.
- Ability to work in a team environment.
- Ability to support a diverse, inclusive, and nondiscriminatory workplace.
- Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
- If driving or using a vehicle is an essential function of the job, the stated driver’s license requirements apply.
Nice To Haves
- Bachelor’s degree in a health-related field, such as social work, psychology, healthcare science, sociology, public health, speech and language, or audiology.
- Social services or case management experience; preference is given to candidates with this experience.
- Bilingual ability.
Responsibilities
- Conduct timely follow-up and case management for newborns with abnormal hearing screening results.
- Analyze screening results and determine appropriate follow-up actions.
- Coordinate follow-up among physicians, hospitals, parents, testing centers, and other care providers.
- Follow up with audiology and ENT facilities regarding timely reporting of screening and diagnostic test results.
- Assist the supervisor with activities of the Newborn Screening Hearing Follow-up Section.
- Assist follow-up specialists with difficult cases.
- Train staff on follow-up procedures, patient record documentation, and database management.
- Maintain the hearing follow-up database, including performing weekly merges and cleaning data.
- Prepare weekly, monthly, and yearly reports as needed.
- Perform quality assurance activities, including corrective action reports and compiling the monthly quality assurance review.
- Assist the supervisor with technical writing.
- Attend newborn screening partner meetings and webinars or workshops to support best practices and collaboration.
- Assist the Newborn Screening Education section with events as needed.
- Perform other duties related to the position as assigned.
Benefits
- Affordable medical and dental insurance plans
- Paid vacation and sick time
- Paid parental leave—up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program)
- 10 paid holidays per year
- Wellness program and plans
- Life insurance
- Short- and long-term disability insurance
- Defined retirement plan with State contributions to ASRS equal to the employee contribution
- Award-winning Infant at Work program
- Credit union membership
- Transit subsidy
- ADHS Student Assistance Pilot Program
- ADHS Student Loan Assistance Program: eligible employees may receive up to $300 per month toward outstanding student loans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
