Health Program Manager 2

Arizona Department of Administration•Phoenix, AZ

10d•$61,798•Onsite

About The Position

The Health Program Manager 2 is responsible for critical, time-sensitive follow-up and case management for newborns and infants with abnormal newborn hearing screening results. The position serves as the section lead, trains staff on procedures, and assists follow-up specialists with difficult cases. It manages the hearing follow-up database (HiTrack), including weekly data merges and cleaning, and performs quality assurance reviews. The role also supports hospital site visits for quality improvement and training, assists other department sections with educational events, and prepares reports as needed. The position is based at 250 N 17th Avenue, Phoenix, Arizona. The Arizona Department of Health Services promotes alternative work schedules and flexible hours. The department describes its mission as promoting, protecting, and improving the health and wellness of individuals and communities in Arizona.

Requirements

Knowledge of medical terminology and case management related to newborn screening.
Knowledge of database management and record keeping.
Knowledge of laboratory or audiological testing procedures, results, and implications.
Knowledge of alternatives to standard office operating procedures.
Knowledge of genetics, hearing screening, audiology testing, and evidence-based follow-up practices.
Knowledge of national recommendations, emerging conditions, and evolving newborn screening technologies.
Knowledge of Performance Management, Continuous Quality Improvement, and Lean methodologies.
Advanced critical-thinking and independent-assessment skills.
Written and verbal communication skills.
Organization and prioritization skills.
Ability to analyze and interpret test results.
Ability to interact with medical professionals, healthcare institutions, and the public, including active listening and sensitivity to others' needs.
Computer operation skills.
Ability to learn ADHS Newborn Screening Program objectives, standards, follow-up protocols, and procedures.
Ability to make informed decisions and work effectively with people in difficult or stressful situations.
Ability to identify abnormal or borderline results, assess risk, coordinate with healthcare providers, and ensure timely communication and referrals to families.
Ability to evaluate complex laboratory results, integrate evolving clinical guidelines, and determine appropriate next steps for timely and accurate follow-up care.
Ability to gather information effectively by phone or email and accurately document it.
Ability to work in a team environment.
Ability to support a diverse, inclusive, and nondiscriminatory workforce.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) as a newly hired State employee.
If driving or vehicle use is an essential job function for conducting State business, meet the applicable driver’s license requirements.

Nice To Haves

Bachelor's degree in a health-related field, such as social work, psychology, healthcare science, sociology, public health, speech and language, or audiology.
Social services or case management experience; preference is given to candidates with this experience.
Bilingual ability.

Responsibilities

Conduct timely follow-up and case management for newborns with abnormal hearing screening results; analyze results and determine appropriate follow-up actions.
Coordinate follow-up among physicians, hospitals, parents, and testing centers to ensure timely and appropriate services and care.
Assist the supervisor in executing the activities of the Newborn Screening Hearing Follow-up Section and ensure timely follow-up and case management of abnormal screening results.
Follow up with audiology and ENT facilities regarding timely reporting of hearing screening and diagnostic test results.
Assist follow-up specialists with difficult cases.
Train staff on follow-up procedures, patient-record documentation, and database management.
Maintain the hearing follow-up database by performing weekly merges and cleaning data.
Prepare weekly, monthly, and yearly reports as needed.
Perform quality assurance activities, including corrective action reports and compiling the monthly quality assurance review; assist the supervisor with technical writing.
Attend newborn screening partner meetings, webinars, and workshops to support best practices and collaboration.
Assist the Newborn Screening Education section with events as needed.
Assist with hospital site visits for quality improvement and training.
Perform other duties related to the position as assigned.

Benefits

Affordable medical and dental insurance plans.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
10 paid holidays per year.
Wellness program and plans.
Life insurance.
Short- and long-term disability insurance.
Defined retirement plan through ASRS, with the State matching the employee contribution toward the total cost of the benefit.
Award-winning Infant at Work program.
Credit union membership.
Transit subsidy.
ADHS Student Assistance Pilot Program; eligible employees may receive up to $300 per month toward outstanding student loans.
Alternative work schedules and flexible hours are promoted.