About The Position

Work as part of the emergency department health care team as a patient ally throughout the continuum of care. Coordinate the patient experience from the emergency department through after-discharge care, and connect patients to appropriate care, specialists, or services. Support patients in navigating the health care system, including telehealth, and provide patient education on health issues seen throughout New York. The schedule is Tuesday through Saturday, 12 PM to 8 PM. Spanish and English fluency is required.

Requirements

  • Bachelor's degree.
  • Fluent in Spanish and English.
  • 2–3 years of experience in primary or community health.
  • Knowledge of overall hospital and community resources.

Nice To Haves

  • Clinical background.
  • Diverse and culturally sensitive customer service skills.

Responsibilities

  • Coordinate the patient experience from the emergency department through after-discharge care.
  • Connect patients to appropriate care, specialists, or services.
  • Support patients in navigating the health care system, including telehealth.
  • Provide patient education on health issues seen throughout New York.

Benefits

  • Competitive base pay.
  • Recognition for experience, education, and licensure.
  • Opportunities for personal and professional growth.
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