Job Posting Title Health Plan Epic Tapestry App Analyst II
About The Position
The Application Analyst II is a member of the HSCSN technology team who supports and optimizes application solutions for health plan operations, regulatory compliance, and strategic initiatives. The role works with operational, clinical, financial, technology, and analytics stakeholders to configure, maintain, test, implement, and support applications for claims, membership and eligibility, provider operations, utilization management, care management, appeals and grievances, and other core business functions. The analyst works with business and technical teams to understand requirements, analyze complex processes, recommend solutions, and lead application enhancements. As a subject matter expert for assigned applications and workflows, the analyst provides advanced troubleshooting, issue resolution, testing coordination, and implementation support, aligning system functionality with operational needs. The Epic Application Analyst II supports the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications. Under guidance from senior analysts and team leads, the analyst assists with system configuration, troubleshooting, and end-user support, and collaborates with interdisciplinary teams to contribute to system optimization and improved user experience.
Requirements
- Bachelor's degree from a recognized college or university, with major coursework in computer science, information technology, engineering, or equivalent related experience.
- Three years of experience analyzing, designing, building, testing, and maintaining Epic EMR or other EMR applications.
- Strong understanding of healthcare workflows related to electronic medical record systems.
- Strong analytical and problem-solving skills, including the ability to assess complex issues, troubleshoot system functionality, and develop practical solutions.
- Excellent written and verbal communication skills, including the ability to collaborate across teams, document processes, and engage stakeholders with varying technical expertise.
- Ability to manage multiple tasks and independently coordinate projects of varying complexity while meeting objectives on time and with high quality.
- In-depth knowledge of healthcare operations, clinical workflows, and revenue cycle processes.
- Ability to adjust priorities as business needs evolve and remain productive under pressure in a dynamic healthcare environment.
- Ability to build relationships, provide feedback, and collaborate as a proactive and adaptable team member.
- High standard of integrity, accountability, and professionalism, including adherence to organizational policies and procedures.
- Required Epic certification within 60 days.
Nice To Haves
- Working knowledge and subject matter expertise in the assigned operational department area.
- Experience supporting healthcare provider, payer, or enterprise business applications.
- Experience with Epic technologies.
Responsibilities
- Design, build, test, validate, maintain, and provide ongoing support for Clinical or Revenue Cycle applications.
- Collaborate with interdisciplinary workgroups to achieve team goals and optimize system functionality.
- Develop knowledge of system capabilities, applications, and workflows to educate and support end users.
- Meet with department leaders and superusers to identify, document, and prioritize system needs.
- Provide technical support by troubleshooting and resolving system-related issues.
- Support Epic and other applications through maintenance, break-fixes, optimizations, special updates, upgrades, and implementations.
- Assess, coordinate, document, review release notes, test, and implement programming, upgrade, and project requests.
- Provide scheduled on-call coverage and resolve system issues in a timely manner.
- Follow change management, time reporting, and documentation processes.
- Respond to support calls within designated timeframes, prioritize issues, and provide regular updates through resolution.
- Document and communicate support activity, status updates, and issue resolutions.
- Maintain current Epic certifications and participate in new-version training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
