Mobile Health Navigator - Various Locations

Terros Health•Phoenix, AZ

36d•Hybrid

About The Position

Terros Health is hiring a Full-Time Health Navigator in the Phoenix Metro Area. This role is essential in improving health outcomes by providing education, resources, and guidance for underserved populations, including adults with Serious Mental Illness, uninsured, underinsured, and vulnerable community members. The Health Navigator collaborates with healthcare providers, case managers, and external community resources to promote patient-centered care and facilitate access to essential health services. The Health Navigator will provide BHT level behavioral health and skills interventions to facilitate overall wellness and health to patients served.

Requirements

High School Diploma or GED required.
Minimum one year experience in care coordination, outreach, navigation, social services, healthcare, behavioral health, or related field.
Knowledge of community resources and social determinants of health.
BLS required.
Must pass a TB Test.
Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record, NextGen preferred.
Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy.
Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

Nice To Haves

Associate degree preferred.
Experience in mobile health, FQHC, public health, population health, or outreach programs.
Experience serving vulnerable, homeless, uninsured, or underserved populations.
Bilingual English/Spanish.
Community Health Worker certification preferred.
Ability to work independently in community-based settings and adapt to changing environments.

Responsibilities

Provides outreach, engagement, care coordination, and patient navigation services within Mobile Health programs.
Conducts outreach in shelters, schools, community centers, outreach locations, community events, and other community-based settings.
Builds trusting relationships with patients and community members to improve healthcare engagement.
Assists patients in accessing primary care, behavioral health, substance use treatment, specialty care, and community resources.
Identifies potential barriers to quality care and opportunities for improvement and reports them to the Operational Supervisor and/or the Director of Nursing.
Coordinates referrals and tracks completion of follow-up services.
Ensures documentation of patient encounters in accordance with policies, procedures, and clinical protocols same date of service.
Supports transitions of care following emergency department visits, hospitalizations, and crisis encounters.
Conducts Social Determinants of Health screenings and assists patients with housing, transportation, food assistance, insurance, employment, and other support services.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Ongoing professional growth and career development opportunities, including: Scholarships, Clinical supervision, Continuing Education Units (CEUs), Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more