Health Information Specialist

Life Flight Network • Wilsonville, OR

1d

About The Position

The Health Information Specialist protects and releases protected health information in accordance with applicable regulatory guidelines and Life Flight Network (LFN) policies and procedures. The role manages requests for medical records, communicates policies to requestors, maintains release documentation, and supports data integrity and HIPAA compliance through quality audits and performance-improvement activities. The specialist also administers third-party resources and escalates subpoenas, jury summons, and other Revenue Cycle Management situations to the Revenue Cycle Manager.

Requirements

• High school diploma or equivalent.
• Two years of recent, relevant experience in medical record administration in a healthcare setting.
• Experience working with Electronic Practice Management (EPM) and Electronic Health Records (EHR).
• Knowledge of medical records laws and HIPAA requirements and regulations.
• Proficiency in Microsoft Office.
• Working knowledge of the healthcare revenue cycle, including a basic understanding of Medicare, Medicaid, and commercial insurer regulations and standards.
• Exceptional customer service skills and the ability to explain LFN medical record and HIPAA policies and procedures to patients.
• Ability to multitask in a fast-paced, high-growth environment and consistently meet deadlines and goals.
• Proactive and self-directed, with the ability to work both as part of a team and autonomously.
• Strong organizational and analytical skills, with close attention to detail and accuracy.
• Excellent written and oral communication and interpersonal skills, including the ability to communicate effectively and efficiently.
• Ability to handle highly confidential, sensitive, and non-routine information with discretion and judgment.
• Ability to compose specialized or sensitive correspondence.
• Obtain HIPAA Certification within six months of hire.

Nice To Haves

• Post-secondary certificate in health information technology, health sciences, or a related field.
• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential.

Responsibilities

• Communicate with record requestors—including patients, first responders, hospitals, tissue banks, coroners, health insurance companies, record retrieval companies, government agencies, and attorneys—by phone, mail, email, and in person.
• Manage all release-of-information requests in compliance with applicable laws and LFN policies and procedures.
• Notify the Revenue Cycle Manager of subpoenas, jury summons, and situations requiring escalation related to Revenue Cycle Management.
• Maintain accurate documentation of information released.
• Perform performance-improvement functions through data collection, documentation review, and quality audits to support data integrity and HIPAA compliance.
• Serve as Account Administrator for Third Party Resources.
• Perform other related tasks as assigned.

Benefits

• Competitive pay.
• 401(k) with a 100% vested employer contribution.
• Tenure bonuses.
• Medical, dental, and vision coverage.
• Company-paid life and AD&D insurance.
• Company-paid short- and long-term disability insurance.
• Wellness reimbursement program.
• Complimentary Life Flight Network membership for the employee and household.
• Paid parental leave.
• Adoption assistance.
• Bereavement leave, including for pets.
• Paid volunteer time.
• Generous paid time off.
• Tuition and training reimbursement.
• Public Service Loan Forgiveness (PSLF)-eligible employer.
• Employee recognition awards.
• Multilingual stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED