Health Information Specialist I - North Carolina

Datavant•Charlotte, NC

About The Position

Datavant is hiring a Health Information Specialist I in North Carolina to manage patient health records and process requests for patient health information in accordance with company and facility policies and procedures. The role requires protecting confidential and privileged information and applying medical privacy regulations and HIPAA standards to prevent unauthorized disclosure. The specialist prepares patient charts, assembles and checks records for accuracy and completeness, creates digital images of paperwork for electronic medical records, and retrieves and transmits records in response to internal and external requests. The position also involves answering inbound and outbound calls, possibly assisting patient walk-ins, and helping with administrative tasks such as handling faxes, opening mail, data entry, and scheduling pickups. The role follows a Monday–Friday schedule, eight hours per day, and may require overtime during peak seasons. The specialist must maintain working knowledge of company and facility software, comply with codes of conduct and policies, meet site-specific productivity expectations, and inform a manager about work, site difficulties, or changing volumes. Additional duties may be assigned. The role may require commuting between locations. Some client facilities may require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case. The role is not eligible for employment sponsorship.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Answer inbound and outbound calls and, as needed, assist patient walk-ins.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Schedule pickups when needed.
Maintain working knowledge of company and facility software and adhere to company and customer-facility codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Meet productivity expectations established for the site and assist with additional duties or responsibilities as required.