Health Information Specialist I - North Carolina

Datavant•Charlotte, NC

21h

About The Position

Datavant is hiring a Health Information Specialist I in North Carolina to receive and process requests for patient health information in accordance with company and facility policies. The role manages and safeguards patient health records, applies medical privacy regulations, and ensures compliance with HIPAA standards. The specialist prepares and organizes patient charts, digitizes paperwork for electronic medical records, and retrieves and transmits records in response to requests from internal and external sources. The position also involves answering inbound and outbound calls, potentially assisting walk-in patients, and performing administrative tasks such as handling faxes, opening mail, data entry, and scheduling pickups. The schedule is Monday through Friday, eight hours per day. Overtime may be required during peak seasons. The role may require post-offer health screenings and proof of or completion of client-required vaccinations.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts using documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Answer inbound and outbound calls and may assist patient walk-ins.
May handle administrative duties such as faxes, mail, and data entry.
Meet site-specific productivity expectations and may schedule pickups.
Assist with additional work duties or responsibilities as required.