Health Information Specialist 1

Datavant•Oro Valley, AZ

7d•Onsite

About The Position

This entry-level, onsite role in Oro Valley, Arizona, processes release-of-information requests for medical records. The specialist works to fulfill requests accurately and efficiently while providing high-quality customer service and safeguarding patient privacy. All disclosures must comply with the request, authorization, company and facility policies, and HIPAA regulations. The position includes handling incoming and outgoing calls and faxes, assisting patient walk-ins, managing patient health records, preparing and assembling charts, creating digital images for electronic medical records, and retrieving and transmitting records to internal and external requestors. The specialist documents information across multiple platforms and may perform administrative tasks such as opening mail, data entry, and scheduling pickups. Work is performed using two computer monitors and general office equipment, with productivity expectations set by the work site. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Arizona time. Training is provided onsite or virtually, followed by job shadowing with an assigned mentor. Company equipment is provided. Overtime may be required during peak seasons. The role is not eligible for employment sponsorship. Some client sites require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency and strong data-entry skills.
Comfortable using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented when handling accurate and compliant medical-record information.
Able to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.

Nice To Haves

Knowledge of HIPAA and medical terminology.
Familiarity with electronic health record and billing systems.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Safeguard patient privacy and maintain the confidentiality and security of privileged information in compliance with HIPAA and other applicable policies.
Manage patient health records and ensure records are accurate, complete, and assembled in standard order.
Prepare new patient charts using documents and information from paper sources and electronic health records.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to requests from facility staff and external sources.
Handle incoming and outgoing calls and faxes, and assist patient walk-ins as needed.
Document information in multiple platforms and perform administrative duties such as handling faxes, opening mail, and data entry.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Inform the manager of work, site difficulties, or fluctuating volumes.
Meet site-specific productivity expectations and assist with additional duties as needed.
Schedule pickups when required.