Health Information Specialist 1

Datavant • Oro Valley, AZ

8d • Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist 1 to process release-of-information requests, particularly requests for medical records. The role requires timely, efficient, accurate processing and high-quality customer service while protecting patient privacy. All disclosures must be limited to authorized individuals and comply with the request, authorization, company policy, facility policy, and HIPAA regulations.

This is an onsite, full-time position in Oro Valley, Arizona, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Arizona time. The work includes handling incoming and outgoing calls and faxes, assisting patient walk-ins, processing requests, managing patient health records, and documenting information across multiple platforms using two monitors. The role may also include administrative duties, such as opening mail and data entry, and may require travel between locations and overtime during peak seasons.

Datavant provides onsite or virtual training, followed by job shadowing with an assigned mentor, and supplies company equipment. The role is not eligible for employment sponsorship. Post-offer health screenings and vaccination requirements may apply based on client requirements, with exemption requests reviewed case by case.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate, compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with different EHR and billing systems.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Protect the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Manage patient health records and safeguard them in compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and appropriately transmit patient record requests from facility and external sources.
• Handle incoming and outgoing calls and faxes, and assist patient walk-ins as needed.
• Perform administrative duties as needed, including handling faxes, opening mail, and data entry.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating volumes.
• Meet site-specific productivity expectations and assist with additional duties as required.
• Schedule pickups as needed.

Benefits

• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off.
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED