Health Information Management Specialist II

Heartland Community Health Center•Lawrence, KS

3d•Onsite

About The Position

The Health Information Management Specialist II compiles, organizes, maintains, protects, and releases confidential medical records. The role assists patients, staff, and third parties with patient medical records and releases of information, while ensuring that disclosures comply with applicable laws and organizational policies. The position serves as a liaison between the Medical Records Department and other departments, patients, insurers, healthcare institutions, attorneys, and other requestors. It also supports scanning and merging documents into electronic health records, provides reports as requested, and maintains knowledge of applicable statutes, regulations, and standards. Work is primarily indoors in an environmentally controlled office or clinical setting, with frequent interaction and close physical proximity to others. The environment may include interruptions and competing priorities. The role involves extended computer and office-equipment use, periods of stationary work, and movement around the workplace as needed. The position is full-time, averaging 40 hours per week, Monday through Friday. Hours are generally scheduled between 8 a.m. and 5 p.m. and may be altered by supervisors as needed.

Requirements

At least 2 years of Health Information Management Services experience.
Strong critical-thinking skills and the ability to self-monitor work to assure the quality and accuracy of releases.
Strong attention to detail and organizational skills.
Ability to produce quality work efficiently with minimal supervision.
Ability to meet strict deadlines.
Ability to handle difficult situations involving Heartland staff, patients, physicians, or others professionally.
Agree to uphold Heartland’s guiding values of Compassion, Respect, Collaboration, and Integrity.
Ability to communicate effectively and exchange accurate information in person, electronically, and by telephone.
Ability to read and interpret written and electronic information and prepare clear, accurate documentation and correspondence.
Ability to operate a computer, keyboard, telephone, and other standard office equipment.
Ability to occasionally move or transport items weighing up to 25 pounds.

Nice To Haves

Associate degree in Health Information Management or a related field.
Additional certification.
Experience with eCW.

Responsibilities

Act as a liaison between the Medical Records Department and other Heartland departments, patients, insurance agents, healthcare institutions, attorneys, and others regarding release of protected health information in accordance with federal and state laws and regulations.
Process subpoenas and court orders at the direction of the Director of Risk and Compliance.
Verify authorizations in accordance with organizational policy and procedures and applicable state and federal laws before releasing medical records, and ensure the requesting party has a legal right to receive the information.
Pull records accurately and in a timely manner for patient care, quality review, and audits.
Ensure releases of information contain the information indicated in the request.
Document releases of information properly for tracking related to treatment, payment, and operations.
Maintain confidentiality and safeguards for patient-related information, ensuring only authorized individuals have access.
Compile requested records and send them to the requestor, creating an invoice when needed.
Provide backup coverage for scanning and merging documents into electronic health records.
Provide reports to the supervisor as requested.
Maintain current knowledge of applicable statutes, regulations, and standards necessary to perform the job.
Adapt to work variances and inform the manager of work or site difficulties and fluctuating volumes.
Perform other duties as assigned.