Health Coordinator- PT/Swing

Pioneer Human Services•Spokane, WA

About The Position

The Health Coordinator supports Pioneer Human Services’ mission by coordinating and monitoring client physical and behavioral health services within residential treatment facilities. The role helps ensure continuity of care by facilitating communication among clients, nursing staff where present, medical and behavioral health providers, pharmacy services, and program staff. Duties include supporting intake, coordinating internal and external medical and behavioral health appointments (including telehealth), assisting with medication monitoring and electronic medication administration record documentation, and gathering and communicating relevant health information to clinical staff. At sites with licensed nurses, the Health Coordinator works under nursing staff direction to support care coordination and provider orders. At sites without nurses, the role works under the direction of the Health & Resource Coordination (HRCU) Manager. The position also provides direct client support in a structured residential environment, including engaging clients in the milieu, observing and documenting changes in physical or behavioral health, reinforcing treatment plans and health education, helping clients access healthcare, and responding to urgent health concerns by notifying clinical staff or emergency services as needed. Medication and clinical coordination responsibilities may vary by site or unit based on staffing, program licensure, and the presence of licensed nursing staff. This is a part-time position. New hires typically start between $17.30 and $21.28 per hour, with individual compensation depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions.

Requirements

High school diploma or equivalent.
One year of experience working in a caregiving, human services, behavioral health, or social services setting, or experience supporting marginalized or vulnerable populations.
Apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire, in accordance with WAC 246-810-015 and RCW 18.19.210.
Obtain First Aid/CPR certification within 90 days of hire.
Proficient written and verbal communication skills.
Efficiency with independent task management and ability to demonstrate attention to detail.
Basic computer skills and ability to learn.
Demonstrated ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery.

Nice To Haves

Experience with electronic health records (EHR) or electronic records management systems.
Proficiency in Microsoft Office Suite, Outlook, and internet navigation.
Certified Nursing Assistant certification.

Responsibilities

Use program-approved screening tools and procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
Use Motivational Interviewing and other engagement strategies to support client participation and skill development.
Explain program policies and goals to clients during orientation and throughout treatment as needed.
Conduct health education activities and reinforce self-care skills appropriate to clients’ stage of recovery.
Where applicable, observe and document client self-administration of medications in accordance with program policies and procedures.
When medication responsibilities are assigned to nursing staff, promptly communicate medication-related concerns, discrepancies, or client requests to the licensed nurse.
Where applicable, review MAR documentation for completeness at shift change and escalate discrepancies according to policy.
Maintain a safe and healthy environment by maintaining, cleaning, and disposing of equipment and supplies according to policy and procedures.
Where applicable, assist with medication storage, ordering, and returns in accordance with pharmacy services policies and site procedures.
Assist clients in meeting health and safety needs in accordance with their stage of recovery and program policies.
Provide basic first aid and serve as a first point of contact for emergency response, notifying licensed nursing staff, providers, or emergency services as appropriate.
Follow provider orders and support implementation of care plans in accordance with program policy and the scope of the Health Coordinator role.
Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns, to nursing staff or providers as appropriate.
At sites with licensed nurses, assist RNs or LPNs with intake processes or coordination activities as directed.
Support coordination of client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.
Coordinate and document client intake and discharge processes after hours, including financial documentation and secured belongings as required.
Coordinate internal and external services and referrals based on provider recommendations or treatment-planning needs.
Help clients navigate and access health services and communicate their needs to clinical staff.
Maintain accurate, timely, and complete documentation of services in the electronic health record.
Ensure required notifications are completed during assigned shifts.
Complete eligibility assessments and follow-up assessments in designated systems.
Ensure client information is accurate and updated from intake through discharge to support continuity of care.
Record routine case notes and service contacts documenting client progress and services provided.
Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.

Benefits

Pioneer contributes 3.5% of an employee’s annual compensation into retirement plans, with an additional 3.5% match for employees who contribute 6%.
Employee recognition programs, including gift cards, additional time off, and weekend getaways.
Public transportation discount.
Employee assistance program (EAP).

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