Health Coordinator - FT/SWING

Pioneer Human Services•Everett, WA

About The Position

The Health Coordinator supports Pioneer Human Services’ mission by coordinating and monitoring clients’ physical and behavioral health services in residential treatment facilities. The role helps ensure continuity of care by facilitating communication among clients, nursing staff when present, medical and behavioral health providers, pharmacy services, and program staff. Duties include supporting intake, coordinating medical and behavioral health appointments—including telehealth—assisting with medication monitoring and electronic medication administration record (eMAR/MAR) documentation, and gathering and communicating relevant health information to clinical staff. At sites with licensed nurses, the Health Coordinator works under their direction to support care coordination and implementation of provider orders. At sites without nurses, the role works under the direction of the Health & Resource Coordination Unit (HRCU) Manager. The Health Coordinator also provides direct support in a structured residential setting. This includes engaging clients in the milieu, observing and documenting changes in physical or behavioral health, reinforcing treatment plans and health education, helping clients access healthcare, and responding to urgent health concerns by notifying clinical staff or emergency services as appropriate. Responsibilities involving medication handling and clinical coordination may vary by site or unit based on staffing, program licensure, and the presence of licensed nurses. This is a full-time swing-shift position. New hires start at $20.77–$23.35, with individual compensation determined by experience, qualifications, skills, competencies, internal equity, and market factors. The employer describes its benefits as a Total Rewards package supporting employees’ health, security, and balance.

Requirements

High school diploma or equivalent.
One year of experience in caregiving, human services, behavioral health, or social services, or experience supporting marginalized or vulnerable populations.
Apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire, in accordance with WAC 246-810-015 and RCW 18.19.210.
Obtain First Aid/CPR certification within 90 days of hire.
Proficient written and verbal communication skills.
Efficiency with independent task management and attention to detail.
Basic computer skills and ability to learn.
Ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery.

Nice To Haves

Experience with electronic health records (EHR) or electronic records management systems.
Proficiency in Microsoft Office Suite, Outlook, and internet navigation.
Certified Nursing Assistant certification.

Responsibilities

Use program-approved screening tools and procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
Use Motivational Interviewing and other engagement strategies to support client participation and skill development.
Explain program policies and goals to clients during orientation and throughout treatment as needed.
Conduct health education activities and reinforce self-care skills appropriate to clients’ stages of recovery.
Where applicable, observe and document client self-administration of medications in accordance with program policies and procedures.
Communicate medication-related concerns, discrepancies, or client requests promptly to licensed nurses when medication responsibilities are assigned to nursing staff.
Where applicable, review MAR documentation for completeness at shift change and escalate discrepancies according to policy.
Maintain a safe and healthy environment, including cleaning and disposing of equipment and supplies according to policy and procedures.
Where applicable, assist with medication storage, ordering, and returns in accordance with pharmacy policies and site procedures.
Assist clients with health and safety needs in accordance with their stages of recovery and program policies.
Provide basic first aid and serve as a first point of contact for emergency response, notifying nursing staff, providers, or emergency services as appropriate.
Follow provider orders and support care-plan implementation in accordance with program policy and the scope of the Health Coordinator role.
Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns, to nursing staff or providers as appropriate.
At sites with licensed nurses, assist RNs or LPNs with intake processes or coordination activities as directed.
Support coordination of client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.
Coordinate and document after-hours client intake and discharge processes, including financial documentation and secured belongings as required.
Coordinate internal and external services and referrals based on provider recommendations or treatment-planning needs.
Help clients access health services and communicate their needs to clinical staff.
Maintain accurate, timely, and complete service documentation in the electronic health record.
Complete required notifications during assigned shifts.
Complete eligibility assessments and follow-up assessments in designated systems.
Keep client information accurate and updated from intake through discharge to support continuity of care.
Record routine case notes and service contacts documenting client progress and services provided.
Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.