Health Coordinator FT/NOC

Pioneer Human Services•Sedro-Woolley, WA

About The Position

The Health Coordinator supports Pioneer Human Services’ mission by coordinating and monitoring clients’ physical and behavioral health services in residential treatment facilities. The role helps maintain continuity of care by facilitating communication among clients, nursing staff where present, healthcare providers, pharmacies, and program staff. Duties include supporting intake, coordinating medical and behavioral health appointments—including telehealth—assisting with medication monitoring and accurate electronic medication administration record documentation, and gathering and communicating relevant health information to clinical staff. At sites with licensed nurses, the Health Coordinator works under nursing staff’s direction to support care coordination and implementation of provider orders. At sites without nurses, the role works under the direction of the Health & Resource Coordination Unit Manager. The coordinator also provides direct support in a structured residential setting by engaging clients, monitoring changes in health status, reinforcing treatment plans and health education, helping clients access healthcare, and responding to urgent health concerns by notifying clinical staff or emergency services as needed. Responsibilities involving medication handling and clinical coordination may vary by site or unit. Pioneer Human Services is a nonprofit organization focused on supporting justice-involved individuals. It has operated for over 60 years and has more than 35 locations across Washington state.

Requirements

High school diploma or equivalent.
One year of experience in caregiving, human services, behavioral health, or social services, or experience supporting marginalized or vulnerable populations.
Apply for Agency Affiliated Counselor registration within 30 days of hire and obtain and maintain active registration within 90 days of hire, in accordance with WAC 246-810-015 and RCW 18.19.210.
Obtain First Aid/CPR certification within 90 days of hire.
Proficient written and verbal communication skills.
Ability to manage tasks independently and demonstrate attention to detail.
Basic computer skills and ability to learn.
Ability to maintain a professional, empathetic, and client-centered approach when working with individuals in recovery.

Nice To Haves

Experience with electronic health records or electronic records management systems.
Proficiency in Microsoft Office Suite, Outlook, and internet navigation.
Certified Nursing Assistant certification.

Responsibilities

Use program-approved screening tools and procedures to identify and document client risks, needs, and barriers while supporting client and facility safety.
Use Motivational Interviewing and other engagement strategies to support client participation and skill development.
Explain program policies and goals to clients during orientation and throughout treatment as needed.
Conduct health education activities and reinforce self-care skills appropriate to clients’ stages of recovery.
Where applicable, observe and document client self-administration of medication in accordance with program policies and procedures.
Communicate medication-related concerns, discrepancies, or client requests to licensed nursing staff when medication responsibilities are assigned to them.
Where applicable, review medication administration record documentation for completeness at shift change and escalate discrepancies according to policy.
Maintain a safe and healthy environment, including cleaning and disposing of equipment and supplies according to policy and procedures.
Where applicable, assist with medication storage, ordering, and returns in accordance with pharmacy policies and site procedures.
Assist clients in meeting health and safety needs in accordance with their stage of recovery and program policies.
Provide basic first aid and serve as a first point of contact for emergency response, notifying nursing staff, providers, or emergency services as appropriate.
Follow provider orders and support care plan implementation in accordance with program policy and the scope of the role.
Gather and relay client-reported health information, including health and medication history, vital signs, symptoms, diagnoses, and other relevant concerns, to nursing staff or providers as appropriate.
At sites with licensed nurses, assist RNs or LPNs with intake processes or coordination activities as directed.
Coordinate client physical and behavioral healthcare services during assigned shifts, including telehealth visits, clinic appointments, and outside provider services.
Coordinate and document after-hours client intake and discharge processes, including financial documentation and secured belongings as required.
Coordinate internal and external services and referrals based on provider recommendations or treatment planning needs.
Help clients navigate and access health services and communicate their needs to clinical staff.
Maintain accurate, timely, and complete documentation of services in the electronic health record.
Complete required notifications during assigned shifts.
Complete eligibility and follow-up assessments in designated systems.
Keep client information accurate and updated from intake through discharge to support continuity of care.
Record routine case notes and service contacts documenting client progress and services provided.
Review reports with the care team to identify service gaps and coordinate appropriate follow-up support.
Engage clients in the residential milieu and observe and monitor changes in physical and behavioral health status.