Health Center Supervisor

Family HealthCare Network•Visalia, CA

12d•Onsite

About The Position

The Health Center Supervisor is responsible for the direct supervision of staff members and daily operations of the health center. This role involves leading a team, managing performance, ensuring compliance with policies and procedures, and optimizing patient flow and customer service within the health center.

Requirements

Proficiency in written and verbal communication.
Proficiency in basic mathematics.
Proficiency in computer applications and technical systems.
Completion of an Associate’s Degree program with a recognized major and a minimum cumulative GPA of 2.5; OR a combination of relevant experience and completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5.
Healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.
Minimum of two years of leadership experience OR five years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
Minimum credit score of 650.
Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements.
Medical Assistant/LVN Certification at locations without a Floor Supervisor.
Ability to effectively communicate, verbally and in writing, opinions and extrapolations of information collected and synthesized/analyzed.
Responsibility for the resolution of conflicts.
Ability to compile, analyze, and prepare information in an effective written form.
Ability to effectively convey technical information to non-technical audiences.
Regularly required to sit and type.
Frequently required to stand or walk.
Occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Nice To Haves

If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or Associate’s degree.

Responsibilities

Directly supervise staff members and oversee daily operations of the health center.
Provide supervision to departmental staff, including selection, talent building, performance management, recognition, evaluations, coaching, counseling, and disciplinary actions.
Make recommendations regarding hiring, firing, advancement, promotion, and other status changes for assigned staff.
Communicate effectively with staff, build a successful team, and align team performance.
Ensure employees receive necessary instruction and training for their job responsibilities and compliance with training plans.
Provide on-the-job training, develop employees, and arrange for remediation when necessary.
Manage the work of the assigned team, assign duties, and provide daily guidance and supervision.
Monitor staff performance, department staffing, and resolve issues preventing goal attainment, providing feedback to the manager.
Ensure employees adhere to company workflows, procedures, and policies, and correct actions outside of policy immediately.
Identify trend offenses and report them to the manager as necessary.
Recommend workflow and procedure changes based on observations.
Assist the manager in ensuring department expenses stay within budget.
Maintain compliance with all employee-related reporting and tracking.
Collaborate with the Manager to develop, implement, and track operational plans to improve health center performance goals.
Identify opportunities and implement strategies for improving customer service, patient throughput, and patient flow through operational reports and staff feedback.
Ensure patient information is collected, verified, updated, and financial options are reviewed and offered during registration.
Verify insurance eligibility through appropriate sources.
Perform legal documentation and chart completion according to policy and procedures.
Conduct periodic chart audits to ensure the Health Center remains audit ready.
Conduct health center rounding to ensure high customer service, team rapport, and compliance with OSHA, Joint Commission, regulatory agencies, and infection control guidelines.
Complete the Health Center Checklist and follow up on outstanding issues.
Handle patient complaints, assist patients, and develop solutions to problems.
Collaborate with other department supervisors to resolve patient issues.
Ensure all relevant logs (sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, oxygen tank) are accurately maintained.
Ensure supplies, medication, forms, and equipment are ordered and in stock.
Participate in and assist with facilitating staff meetings.
Assist in facilitating efficient patient flow by coordinating front and back office and ancillary services.
Utilize dashboard and metric tools to ensure efficient patient flow and reduce wait times.
Ensure appointment schedules are maximized and spread throughout the shift.
Ensure staff follow operational workflows related to registration, eligibility, copay collections, vitals, referrals, and clinical procedures.
Prepare and post staff schedules at least one month in advance.
Administer initial and annual skills/competency assessments.
Adhere to the Attendance and Absenteeism Policy.
Present to and work at any FHCN location based on business need.
Perform other duties as assigned.