Service Center Supervisor - Behavioral Health

Trinity Health

2d • Onsite

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Supervisor – Behavioral Health. In this role, you will provide leadership and supervise Behavioral Health Service Center staff to ensure efficient, fiscally responsible and customer-responsive center operations.

Requirements

• Bachelor’s degree or an equivalent combination of education and professional experience.
• Minimum of 3 years experience as a PPSC Representative
• experience in a supervisory capacity strongly preferred.

Responsibilities

• Supervises day to day operations of staff and services.
• Ensures that all staff are adequately training to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports.
• Ensures efficient scheduling for the Representatives and maintains time and attendance records.
• Evaluates performance of Representatives.

Benefits

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level