Health Center Supervisor

Family HealthCare Network•Visalia, CA

1d•$70,304 - $105,456•Onsite

About The Position

The Health Center Supervisor is responsible for the direct supervision of staff members and daily operations of the health center. This role involves leadership in talent selection and development, performance management, and ensuring compliance with company policies and procedures. The supervisor will also collaborate with the Manager to develop and implement operational plans, improve customer service, manage patient information, and ensure a high level of compliance with all relevant regulations and guidelines.

Requirements

Proficiency in written and verbal communication, basic mathematics, computer applications, and technical systems.
Minimum of two years of leadership experience or five years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
Minimum credit score of 650.
Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements.
Regularly required to sit and type.
Frequently required to stand or walk.
Occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Nice To Haves

Completion of an Associate’s Degree program with a recognized major and a minimum cumulative GPA of 2.5.
A combination of relevant experience and completion of a high school diploma with a minimum cumulative GPA of 2.5, or General Educational Development (GED) with a minimum overall score of 162.5, and healthcare-related knowledge frequently acquired through completion of a trade school, para-professional, or certificate-type program.
If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma or Associate’s degree.
Medical Assistant/LVN Certification at locations without a Floor Supervisor.

Responsibilities

Provides supervision to departmental staff, including performance management, hiring/firing recommendations, communication, team building, and training.
Manages the work of the assigned team, assigning duties, providing daily guidance, monitoring performance, and resolving issues.
Ensures employees are aware of and adhere to company workflows, procedures, and policies, correcting actions outside of policy and reporting trend offenses.
Recommends workflow and procedure changes based on observations.
Assists manager in ensuring department expenses stay within budget.
Maintains compliance with all employee-related reporting and tracking.
In collaboration with Manager, develops, implements, and tracks operational plans to improve and meet health center performance goals.
Identifies opportunities and makes recommendations for improving customer service, patient throughput, and patient flow through operational reports and staff feedback.
Ensures patient information is collected, verified, updated, and financial options are reviewed and offered during registration.
Ensures insurance eligibility verification is completed.
Understands and performs legal documentation and chart completion according to policy and procedures.
Completes periodic chart audits to ensure the Health Center remains audit ready.
Conducts health center rounding to ensure customer service is at its highest level and team rapport and compliance with OSHA, Joint Commission, regulatory agencies, and infection control guidelines.
Completes the Health Center Checklist and follows up on outstanding issues.
Handles patient complaints, assists patients, and develops solutions to problems.
Collaborates with other department supervisors to resolve patient issues.
Ensures all relevant logs are properly maintained (sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, oxygen tank).
Ensures supplies, medication, forms, and equipment are ordered and in stock.
Participates and assists with facilitating staff meetings.
Assists in facilitating efficient patient flow by coordinating the front and back office and ancillary services.
Utilizes the dashboard and other metric tools to ensure efficient patient flow and reduce wait times.
Ensures appointment schedules are maximized and spread throughout the shift.
Ensures staff follows operational workflows related to registration, eligibility, copay collections, vitals, referrals, and clinical procedures.
Prepares and posts staff schedules at least one month in advance.
Administers initial and annual skills/competency assessments.
Adheres to the Attendance and Absenteeism Policy.
Ability to present to and work at any FHCN location based on business need.
Performs other duties as assigned.