Health Center Supervisor

Family HealthCare Network•Visalia, CA

1d•Onsite

About The Position

The Health Center Supervisor provides supervision to departmental staff, demonstrating successful leadership by selecting and building talent. This role is responsible for performance management, including recognition, evaluations, coaching, and disciplinary actions. The supervisor also makes recommendations regarding hiring, firing, advancement, and promotion. They are responsible for communicating with staff, building a successful team, and aligning team performance. Additionally, they provide and ensure employees receive necessary instruction and training, including onboarding and on-the-job training, and arrange for remediation when needed. The supervisor manages the work of the assigned team, assigning duties, providing daily guidance, monitoring performance, and resolving issues. They ensure employees adhere to company policies and procedures, correcting actions outside of policy and reporting trend offenses. Recommendations for workflow and procedure changes are made based on observations. The supervisor assists the manager in budget adherence and maintains compliance with employee-related reporting and tracking. In collaboration with the Manager, they develop, implement, and track operational plans to improve health center performance goals. They identify opportunities and implement strategies for improving customer service, patient throughput, and patient flow through operational reports and staff feedback. The role ensures patient information is collected, verified, updated, and financial options are reviewed and offered during registration, including insurance eligibility verification. They understand and perform legal documentation and chart completion, and conduct periodic chart audits. Health center rounding is conducted to ensure high customer service levels, team rapport, and compliance with OSHA, Joint Commission, and other regulatory guidelines. Patient complaints are handled, and solutions are developed. Relevant logs, including sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, and oxygen tank logs, are accurately maintained. Supplies, medication, forms, and equipment are ordered and kept in stock. Staff meetings are participated in and facilitated. Efficient patient flow is assisted by coordinating front and back office and ancillary services, utilizing dashboard and metric tools to reduce wait times. Appointment schedules are maximized and spread throughout the shift. Staff are ensured to follow operational workflows related to registration, eligibility, copay collections, vitals, referrals, and clinical procedures. Staff schedules are prepared and posted at least one month in advance. Initial and annual skills/competency assessments are administered. Adherence to the Attendance and Absenteeism Policy is required, recognizing regular attendance as an essential function. The ability to present to and work at any FHCN location based on business need is necessary. Other duties as assigned.

Requirements

Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through completion of a Associates Degree program with a recognized major or comparable experience.
Two years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements.
Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze.
Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities.
Compiles, analyzes and prepares information in an effective written form, including correspondence, reports, articles or other documentation.
Effectively conveys technical information to non-technical audiences.
Regularly required to sit and type.
Frequently is required to stand or walk.
Occasionally squat, kneel, and reach above and below shoulder height to lift and/or move items up to 20 pounds.

Nice To Haves

Requires Medical Assistant/LVN Certification at locations without a Floor Supervisor.

Responsibilities

Provides supervision to departmental staff.
Demonstrates successful leadership by selecting and building talent.
Responsible for performance management of assigned staff, including recognition, performance evaluations, and formal coaching and counseling, making decisions or recommendations regarding necessary disciplinary actions.
Responsible for making recommendations regarding hiring or firing, and the advancement and promotion of assigned staff or any other change status of assigned staff.
Demonstrates core leadership behaviors and team one approach.
Responsible for communicating with staff.
Builds a successful team and aligns team performance.
Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan. In addition to onboarding, provides on the job training and provides/arranges for remediation when necessary.
Manages work of assigned team. Assigns duties to employees and provides daily guidance and supervision based on manager’s operational direction. On a daily basis, monitors staff performance, department staffing, and mitigates and resolves any issues preventing goal attainment, providing constant feedback to manager.
Ensures that employees are aware of and adhere to company workflows, procedures, and policies. When appropriate, immediately corrects actions or behaviors outside of company policies and procedures. Identifies trend offenses, reporting as frequently as necessary to the manager based on severity of offense.
Recommends workflow and procedure changes based on observations from the floor.
Assists manager in ensuring department expenses stay within budget.
Maintains compliance with all employee related reporting and tracking.
In collaboration with Manager, develops, implements and tracks operational plans to improve and meet health center performance goals.
Through operational reports and staff feedback, identifies opportunities, makes recommendations to Manager and implements strategies for improving customer service, patient throughput and patient flow.
Responsible for ensuring patient information is collected, verified, updated and financial options reviewed and offered to patients during the registration process.
Ensures insurance eligibility verification is completed through appropriate verification source.
Understands and is able to perform legal documentation and chart completion according to policy and procedures.
Completes periodic chart audits to ensure the Health Center remains audit ready.
Conducts health center rounding to ensure customer service is at its highest level and team rapport and compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies and infection control guidelines.
Completes the Health Center Checklist and follows up on outstanding issues.
Responsible for handling patient complaints.
Assists the patient and develops solutions to problems.
Collaborates with other department supervisors when needed to resolve patient issues.
Responsible for ensuring all relevant logs are properly maintained.
Ensures sterilization, medication, AIC, crash cart, OC for glucose, refrigerator, and oxygen tank logs are accurately maintained.
Ensures supplies, medication, forms and equipment are ordered and in stock.
Participates and assists with facilitating staff meetings.
Assists in facilitating efficient patient flow by coordinating the front and back office and ancillary services throughout the health center.
Utilizes the dashboard and other metric tools to ensure patients flow through their visit in an efficient manner, including reducing wait times.
Ensures appointment schedules are maximized and spread throughout the shift.
Ensures that staff follows operational workflows related to registration, eligibility, copay collections, vitals, referrals and clinical procedures.
Prepares and posts staff schedules at least one month in advance.
Administer the initial and annual skills/competency assessments.
Responsible for adhering to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions. Absenteeism is not being at work or failing to attend a paid workshop, training, or event unless the absence is protected by law.
Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
Performs other duties as assigned.