Health Center Supervisor

United Health Centers of the San Joaquin Valley•Fresno, CA

1d•Onsite

About The Position

Under the direction of the Health Center Manager, the individual will direct, supervise, and coordinate staff and day-to-day operations for the assigned center to provide outstanding customer service, quality, and cost-effective care. The role is expected to manage the daily operations of both the Front Office and Back Office areas of the health center. The supervisor will respond to issues as appropriate (e.g., scheduling errors, patient flow bottlenecks, patient concerns, employee relations issues) and forward information to the appropriate supervisor and the Health Center Manager as needed for formal follow-up. Operations and decision-making are to be consistently based on UHC policies and procedures. The approach to work should be consistent and timely, as directed by the Health Center Manager.

Requirements

High School diploma or equivalent is required.
Experience in lieu of degree may be applied for this position.
Bilingual Preferred (English/Spanish)
Able to quickly build and maintain rapport with patients and providers of differing backgrounds
Customer-service oriented
Strong computer skills
Familiar with adult learning and general training techniques
Positive professional insight
Flexibility and dependability
Demonstrated good problem-solving skills; sound judgment
Effective leadership/supervisory skills
Modern office practices and procedures including email
Attention to detail and excellent follow-through on work tasks
Able to handle multiple tasks simultaneously
Must be able to lift up to 20 pounds and push up to 50 pounds (on wheels).
Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to patients and staff.
Must be able to read memos, computer screens, personnel forms and clinical and administrative documents.
Must have high manual dexterity.
Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.

Nice To Haves

Associates Degree in Business Administration, Health Care Administration, or a related field is preferred.

Responsibilities

Works closely with the Health Center Manager and other members of the clinic management team to ensure staff adherence to customer service standards and quality of care.
Proactively manages provider appointment schedules to ensure provider templates are correctly applied and ensures provider appointments are scheduled appropriately.
Maintaining patient flow in clinic to a level that supports agency productivity standards and goals.
Manage patient flow in real time to ensure patients are checked in and registered in a timely manner.
Works with Health Center Manager to monitor and evaluate staff performance and recommends promotions and disciplinary actions.
Provides Health Center Manager with ongoing feedback on staff performance and assists with completing performance evaluations.
Provide appropriate coaching, training, counseling, and staff development in association with Health Center Manager.
Participates in the interview process and selection of new personnel with Health Center Manager for Front Office and Back Office.
Plans and evaluates working assignments to ensure adequate coverage to provide quality care.
Forwards all notification (formal and informal) of site audits/visits (e.g., OSHA, Blue Cross) to Health Center Manager who will coordinate between clinical and operations to ensure readiness for site audits/visits.
Maintains direct communication with Health Center Manager, providing updates on operations.