Health Care Navigator
About The Position
Health Care Navigators connect Veterans to Veterans Affairs (VA) healthcare benefits or community healthcare services when Veterans are not eligible for VA care. They provide care coordination, health education, consultation, and administrative services on behalf of the Supportive Services for Veteran Families (SSVF) grant. The Navigator works closely with Veterans’ primary care providers and interdisciplinary treatment teams, and acts as a liaison between the SSVF grantee and VA or community medical clinics. The role supports Veterans with complex needs who require assistance accessing health services and helps Veterans experiencing homelessness overcome homelessness.
Requirements
- Strong interpersonal skills and ability to work with diverse populations.
- Excellent writing and documentation skills.
- Willingness to be a proactive member of a dynamic team.
- Ability to work from a Trauma-Informed Care framework.
- Strong belief in the Housing First model.
- Ability to collaborate with community partners and inter-agency departments.
- Self-starter and self-directed.
- Ability to accept direction and feedback from a supervisor.
- Excellent organizational skills and strong computer skills.
- Demonstrated awareness of and sensitivity to diverse populations, and ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
- Must pass a pre-employment background check and drug screen.
- Ability to lift 25 pounds.
- Ability to sit, stand, and walk for at least an hour at a time.
- Ability and license to drive a vehicle.
Nice To Haves
- Two years of experience in a healthcare or social services area of practice.
- Experience working with diverse populations.
- Bachelor’s degree.
Responsibilities
- Connect Veterans to VA healthcare benefits and/or community healthcare services.
- Help Veterans communicate their care preferences and health-related goals to support shared decision-making and the development of appropriate care plans.
- Conduct non-clinical assessments in collaboration with Veterans, interdisciplinary medical teams, family members, and significant others.
- Provide ongoing health education to Veterans and their families, and help identify appropriate resources and support tailored to Veterans’ needs and preferences.
- Help Veterans identify concerns or questions about their treatment or medications.
- Implement Rapid Resolution strategies to prevent or resolve homelessness and provide case management to support ongoing stability and housing.
- Coordinate emergency placements for Veterans when other options are unavailable, including temporary hotel placements, while providing housing-focused case management.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision health care plan
- HSA, FSA, and HRA, including reimbursement for part of the deductible
- 403(b) retirement plan with employer contribution and match
- Free life insurance for employees
- Paid time off, including vacation, sick leave, and 12 public holidays
- One floating holiday per year
- Free short-term and long-term disability
- Employee Assistance Program
- Free training and development
- Tuition assistance for a wide variety of classes
- Public Service Loan Forgiveness (PSLF)-qualifying agency
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
