Head of Strategic Accounts, Solutions Architecture

Stripe•San Francisco, CA

About The Position

Stripe is a financial infrastructure platform used by companies to accept payments, grow revenue, and pursue new business opportunities. Its Solutions Architecture team works with users to design and build solutions that support growth, modernize business models, and shape commerce. Strategic Accounts Solutions Architecture serves Stripe’s most complex and consequential users, combining technical expertise, commercial judgment, and customer empathy. The team works closely with customers and helps surface needs that can inform Stripe’s product strategy. The Head of Strategic Accounts, Solutions Architecture leads senior architects who partner with strategic, key, and major accounts. This leader sets the team’s vision, develops technical talent, and partners with account leadership to deepen Stripe’s important customer relationships. The role also builds strong partnerships with Product and Engineering, translating insights from customer engagements into product innovation. This is a highly technical, hands-on leadership role. The leader moves among executive conversations, account strategy, architecture reviews, product discussions, and support for complex engagements. They are expected to use AI-enabled approaches, remain curious about new technologies and business models, and help the team continuously improve.

Requirements

6+ years of experience leading technical pre-sales, solutions architecture, sales engineering, or comparable customer-facing architecture teams aligned to strategic, key, or major accounts.
Track record of hiring, developing, and leading senior technical talent in a complex, high-growth environment.
Deep technical fluency and ability to remain hands-on, including understanding architectures, APIs, data flows, integration patterns, security and reliability considerations, and emerging technologies.
Experience partnering directly with senior customer executives, product leaders, and engineering leaders on complex, business-critical initiatives.
Demonstrated success connecting technical strategy to account growth, customer outcomes, and long-term partnerships.
Strong experience partnering with Product and Engineering teams to influence roadmaps, shape requirements, and turn customer insights into scalable product innovation.
AI-enabled approach to leadership and problem-solving, with practical experience using AI tools to improve the quality, speed, or scale of work.
Curiosity and learning agility, including a desire to explore new technologies, business models, and ways of working.
Strong executive presence and communication skills, including the ability to explain complex technical and business topics to audiences at every level.
Sound judgment and ability to lead through ambiguity, balance competing priorities, and make high-quality decisions in fast-moving environments.
Collaborative leadership style and demonstrated ability to align stakeholders across Sales, Product, Engineering, and other cross-functional teams.
Willingness to travel as needed to engage with strategic customers and collaborate with internal teams.

Nice To Haves

Experience with payments, financial infrastructure, or the fintech space.

Responsibilities

Set the vision, strategy, and operating model for Strategic Accounts Solutions Architecture, aligning priorities with Stripe’s user, product, and business objectives.
Recruit, lead, coach, and retain a world-class team of senior Solutions Architects supporting strategic, key, and major accounts.
Partner with account leaders to develop and execute technical account strategies that deepen customer relationships, unlock use cases, and drive durable growth.
Lead complex, high-impact engagements, including architecture workshops, executive briefings, solution design, technical evaluations, and critical escalations.
Serve as a trusted technical advisor to senior executives, product leaders, and engineering leaders at large and innovative companies.
Partner with Stripe Product and Engineering teams, synthesize patterns from strategic accounts, influence product priorities, and translate customer needs into scalable capabilities.
Create mechanisms for senior architects to share technical insights, reusable patterns, and field learnings across Stripe.
Establish a culture of technical excellence, curiosity, accountability, experimentation, and continuous learning.
Champion AI-enabled ways of working to improve insight generation, solution development, team productivity, and customer outcomes.
Develop talent through clear expectations, coaching, feedback, and opportunities to expand architects’ technical, commercial, and leadership impact.
Collaborate with Sales, Customer Success, Professional Services, Technical Account Management, Partnerships, Marketing, Product, and Engineering to deliver cohesive user outcomes.
Build processes and metrics to measure customer outcomes, account growth, product influence, and organizational effectiveness.
Anticipate changes in technology, customer needs, competitive dynamics, and industry structure, and translate those signals into action.
Represent Stripe in executive forums, customer business reviews, industry events, and other strategic engagements.