Head of Strategic Accounts, Solutions Architecture

Stripe•San Francisco, NY

About The Position

The Head of Strategic Accounts, Solutions Architecture leads a team of senior Solutions Architects who serve Stripe’s strategic, key, and major accounts. This leader sets the team’s vision, strategy, and operating model; develops exceptional technical talent; and partners with account leadership to strengthen and grow Stripe’s most important customer relationships. The role works closely with Product and Engineering to turn insights from complex customer engagements into product priorities and scalable capabilities. It is a highly technical, hands-on leadership position that moves between executive conversations, account strategy, architecture reviews, product discussions, and support for high-impact engagements. The leader is expected to champion AI-enabled ways of working, remain curious about new technologies and business models, and foster continuous learning and high standards across the team.

Requirements

At least 6 years of experience leading technical pre-sales, solutions architecture, sales engineering, or comparable customer-facing architecture teams aligned to strategic, key, or major accounts.
Track record of hiring, developing, and leading senior technical talent in a complex, high-growth environment.
Deep technical fluency and ability to remain hands-on, including quickly understanding architectures, APIs, data flows, integration patterns, security and reliability considerations, and emerging technologies.
Experience partnering directly with senior customer executives, product leaders, and engineering leaders on complex, business-critical initiatives.
Demonstrated success connecting technical strategy to account growth, customer outcomes, and long-term partnerships.
Strong experience partnering with Product and Engineering to influence roadmaps, shape requirements, and turn customer insights into scalable product innovation.
AI-enabled approach to leadership and problem-solving, with practical experience using AI tools to improve the quality, speed, or scale of work.
Curiosity and learning agility, including a strong desire to explore new technologies, business models, and ways of working.
Exceptional executive presence and communication skills, including the ability to explain complex technical and business topics clearly to audiences at every level.
Sound judgment and ability to lead through ambiguity, balance competing priorities, and make high-quality decisions in fast-moving environments.
Collaborative leadership style and demonstrated ability to align stakeholders across Sales, Product, Engineering, and other cross-functional teams.
Willingness to travel as needed to engage with strategic customers and collaborate with internal teams.

Nice To Haves

Experience with payments, financial infrastructure, or the fintech space.

Responsibilities

Set the vision, strategy, and operating model for Strategic Accounts Solutions Architecture, aligning priorities with Stripe’s user, product, and business objectives.
Recruit, lead, coach, and retain a world-class team of senior Solutions Architects supporting strategic, key, and major accounts.
Partner with account leaders to develop and execute technical account strategies that deepen customer relationships, unlock new use cases, and drive durable growth.
Lead the team’s most complex and high-impact engagements, including architecture workshops, executive briefings, solution design, technical evaluations, and critical escalations.
Serve as a trusted technical advisor to senior executives, product leaders, and engineering leaders at large and innovative companies.
Build a close partnership with Stripe Product and Engineering; synthesize patterns from strategic accounts, influence product priorities, and help translate customer needs into scalable capabilities.
Create mechanisms for senior architects to share technical insights, reusable patterns, and field learnings across Stripe.
Establish a culture of technical excellence, curiosity, accountability, experimentation, and continuous learning.
Champion AI-enabled ways of working to improve insight generation, solution development, team productivity, and customer outcomes.
Develop talent through clear expectations, coaching, feedback, and opportunities to expand technical, commercial, and leadership impact.
Collaborate with Sales, Customer Success, Professional Services, Technical Account Management, Partnerships, Marketing, Product, and Engineering to deliver cohesive user outcomes.
Build processes and metrics to measure impact on customer outcomes, account growth, product influence, and organizational effectiveness.
Anticipate changes in technology, customer needs, competition, and industry structure, and translate those signals into action.
Represent Stripe in executive forums, customer business reviews, industry events, and other strategic engagements.