Head of Strategic Accounts & Partnerships

Function Health • US - Remote,

13h • $260,000 • Remote

About The Position

The Head of Strategic Accounts & Partnerships owns Function Health’s imaging partner network end to end, including its operations, performance, and strategic direction. The role combines management of the account management team and core operating processes—such as partner onboarding and launch, service-level agreements, CRM accuracy, and process hygiene—with decision-making on market priorities, partner mix, remediation or exits, and high-stakes escalations.

This is a builder and people-leadership role requiring an entrepreneurial operator. The Head manages key partner relationships, supports the team’s day-to-day execution, sets expansion strategy and operating standards, and is accountable for outcomes. The role also owns commercial terms for selected critical partnerships, works across internal teams to ensure partner performance and member service, and supports new product capabilities and international expansion.

Requirements

• At least 7 years of experience and currently leading account management, partnerships, and/or network teams.
• Experience managing and developing a team through escalations and complex operational work.
• Experience making consequential decisions, including partner exits and remediations, and owning escalations end to end.
• Entrepreneurial approach: takes ownership of ambiguous problems, acts independently, and builds processes where none exist.
• Strong operational judgment, including building repeatable processes, documenting important information, and maintaining clean systems.
• Comfort working cross-functionally with Product, Operations, and Legal and translating between commercial and operational needs.
• Excellent written and verbal communication; direct, concise, and organized.
• Bias toward ownership and follow-through in a fast-moving, high-growth environment.

Responsibilities

• Own the health, performance, and composition of Function’s imaging partner network across more than 200 facilities.
• Maintain the CRM as the accurate, single system of record for the partner network.
• Set market priorities based on member demand and coverage gaps.
• Make decisions on partner mix, remediation versus exit, and high-stakes escalations; bring recommendations on exits, exclusivity, and major market investments to the COO for ratification.
• Manage and develop account managers responsible for partner relationships, onboarding, and ongoing performance.
• Coach the team through escalations and complex integrations, and directly manage the highest-stakes relationships.
• Own renewals and contract work for selected critical partnerships, including pricing, exclusivity, and service-level terms; work with Legal from redline through signature.
• Ensure partners launch successfully, with account managers coordinating as project managers across Member Experience, Operations, and integration/engineering.
• Own the transition from launch to stable operations and resolve issues that drive member complaints.
• Work with Product and MRI Operations to introduce new scan capabilities to the network.
• Support international expansion, including the UK and new markets, through partner strategy.
• Maintain the CRM, standard operating procedures, and institutional knowledge needed to scale the function.
• Coordinate with Operations, Product, Finance/Billing, and Member Experience to maintain partner performance and serve members.
• Represent the partner network in internal planning and roadmap discussions.

Benefits

• Stock options.
• Comprehensive health, dental, and vision plans for employees and their families.
• Wellness and commuter benefits.
• Competitive vacation policy.
• A culture that emphasizes learning.
• Professional development budget for continued learning.
• Flexible working hours.
• Dynamic work environment where creativity and innovation are encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed