Head of Revenue Operations

Vapi•San Francisco, CA

About The Position

Vapi (/ˈVɑːpi/): We’re creating the shift to voice as humanity’s default interface We’re the most configurable platform for deploying voice agents We’ve grown to over 600k developers in two years, adding 2,000+ every day Try talking to Vapi now! Why We’re Hiring This Role: Vapi is scaling rapidly and building a world-class revenue engine to match. We’re hiring a Head of Revenue Operations to serve as the strategic operating partner to our VP of Sales and the broader go-to-market leadership team. This is a foundational leadership role responsible for building the systems, data infrastructure, and operating cadence that power Vapi’s revenue engine across sales, marketing, and delivery. You will inherit an early RevOps foundation and build the operational backbone that enables us to scale from our current stage into the next phase of growth. What You’ll Do: 30 Day: Audit the current revenue tech stack, including Salesforce architecture, reporting, and data flows Map the end-to-end revenue funnel from marketing through delivery Identify the highest-leverage fixes across forecasting, pipeline visibility, and reporting Build strong working relationships with GTM leaders across Sales, Marketing, and Delivery 60 Day: Redesign the forecasting process and implement improved pipeline inspection frameworks Stand up SDR activity tracking, dashboards, and accountability systems Begin restructuring Salesforce workflows to support MEDIC and stronger deal inspection Deliver the first insights deck surfacing key trends, risks, and opportunities in the revenue funnel 90 Day: Launch the new RevOps operating cadence (forecast calls, pipeline reviews, leadership reporting) Build onboarding and enablement frameworks for new GTM hires Present the RevOps organizational build-out plan and begin hiring Deliver the first full quarterly revenue insights package for leadership Who You Are: You’ve seen Series B to F. You're sold multi-million dollar deals to F500. Bonus: You’ve built your own startup. Why Vapi: Generational impact: Build the human interface for every business Ownership culture: 70% of the company are previous founders Kind team: The founders, Jordan and Nikhil, are Canadians Tier-1 Investors: YC, KP seed, Bessemer Series A What We Offer: Real stake: We offer a competitive salary and excellent equity ownership Comprehensive health coverage: medical, dental, and vision plans Team love: We love hanging out, and we do quarterly off-sites Flexible time off: take what you need More: catered meals, transportation, gym, and a $10k annual L&D budget

Requirements

You’ve seen Series B to F.
You're sold multi-million dollar deals to F500.

Nice To Haves

You’ve built your own startup.

Responsibilities

Audit the current revenue tech stack, including Salesforce architecture, reporting, and data flows
Map the end-to-end revenue funnel from marketing through delivery
Identify the highest-leverage fixes across forecasting, pipeline visibility, and reporting
Build strong working relationships with GTM leaders across Sales, Marketing, and Delivery
Redesign the forecasting process and implement improved pipeline inspection frameworks
Stand up SDR activity tracking, dashboards, and accountability systems
Begin restructuring Salesforce workflows to support MEDIC and stronger deal inspection
Deliver the first insights deck surfacing key trends, risks, and opportunities in the revenue funnel
Launch the new RevOps operating cadence (forecast calls, pipeline reviews, leadership reporting)
Build onboarding and enablement frameworks for new GTM hires
Present the RevOps organizational build-out plan and begin hiring
Deliver the first full quarterly revenue insights package for leadership