Head of AI & Revenue Operations

Noibu•Ottawa, ON

About The Position

Noibu is a leading ecommerce analytics & monitoring platform designed to help retailers protect and grow online revenue. It unifies site monitoring, experience analytics, and conversion growth opportunities, capturing essential end-to-end shopping data without the complexity of traditional tools. Noibu identifies critical site errors, performance issues, and customer journey friction that hinder conversions, linking each insight to business impact, session replays, and technical context. This enables ecommerce teams to quickly understand issues and prioritize actions, even without dedicated analytics staff, leading to faster decisions, improved collaboration, optimized customer experiences, and revenue growth. This role is for a senior, hands-on Revenue Operations leader responsible for the end-to-end ownership of Noibu's systems, analytics, and automation stack. The individual will manage an existing operation including Salesforce, commissions processes, and various reporting and automation projects, with the goal of cleaning, modernizing, and scaling these systems. This is a founding-level individual contributor role reporting directly to the CEO, offering significant influence over the revenue engine, broad visibility into company strategy, and autonomy in making architectural decisions. The ideal candidate is excited about full ownership, direct executive partnership, and leveraging modern AI tooling to enhance the efficiency of a one-person operations function.

Requirements

Demonstrated fluency with AI tooling (Claude, ChatGPT, Cursor, Clay) as part of your daily workflow; AI Native.
5+ years of revenue operations experience in B2B SaaS.
At least 2-3 years as a hands-on Salesforce administrator.
Salesforce Administrator certification.
Strong Flow and declarative automation skills.
Proven ability to clean up a complex Salesforce instance; comfortable making architectural calls on data model, field rationalization, and workflow simplification.
Experience with Salesforce integrations, DocuSign, and CPQ workflows.
Experience running commissions or equivalent finance-adjacent operations work with accuracy and accountability.
Strong analytical skills; comfortable building complex reports and dashboards in Salesforce.
Comfort with SQL or willingness to ramp quickly.
Excellent documentation habits and written communication.
Executive presence; comfortable partnering directly with senior leadership, communicating tradeoffs, and owning outcomes.
High ownership mindset; comfortable being the only dedicated ops person and setting your own priorities.
Light scripting ability (Python, JavaScript) or comfort pairing with AI to produce working code.

Nice To Haves

Experience with billing systems or subscription portal architecture.
Hands-on Clay experience for account and contact enrichment.
Experience integrating third-party data sources into Salesforce.
Previous 'first RevOps hire' or founding-ops experience at a Series A or B company.
Experience with usage-based or hybrid pricing models.
Familiarity with Metabase, Mixpanel, Hightouch, Census, or similar analytics and reverse ETL tools.

Responsibilities

Salesforce administration and infrastructure: Manage users, permissions, data model, workflows, automations, page layouts, validation rules, and integrations.
Lead a data hygiene and workflow simplification effort within the first 90 days.
Build and maintain Salesforce workflows for renewals, stage alerts, Closed Won to billing/finance sync, and churn warnings.
Administer the broader GTM stack, including Outreach/Nook, ChurnZero, Rillet, and related tools, and manage vendor relationships.
Lead automation and integration projects (GTM engineering).
Aggressively use AI tooling (Claude, Cursor, Clay AI, native CRM AI) to accelerate automation delivery.
Lead the Renewal Process Automation project, creating a self-serve customer subscription portal integrated with Salesforce for auto-renewals.
Recreate and maintain Clay enrichment workflows for contacts and accounts.
Automate ICP/TAM enrichment and tagging in Salesforce.
Automate recurring reports that are currently run manually.
Maintain and evolve core Salesforce dashboards (TAM, Marketing, Expansion Opportunities, CS Segment) and build new dashboards as needed.
Partner with Finance on end-of-quarter Salesforce/Finance cohort reconciliation and ad hoc reconciliations between systems.
Produce data and analysis to inform CEO, board, and leadership decisions.
Run monthly AE and CSM commissions processes end to end.
Identify opportunities to simplify, standardize, or automate commissions calculation.
Own the tech onboarding process for new AEs and CSMs, including tool access, comp letter integration, and documentation.
Act as the admin of record for the full GTM software stack (Salesforce, Outreach/Nook, etc.).
Maintain and optimize ongoing system documentation and operational runbooks.
Partner with Sales, CS, Marketing, and Finance leaders to translate business needs into systems and reports.