Head of Retail Wireless Operations

EchoStar • Littleton, CO

2d

About The Position

EchoStar is seeking a senior leader to build out a new line of business for its Retail Wireless team, which serves the Boost Mobile and Gen Mobile brands. The Head of Retail Wireless Operations will lead end-to-end program design, development, execution, and post-launch tracking, translating strategic vision into operational execution. The role requires close coordination across product, IT, finance, legal, customer care, marketing, and other functional workstreams. The leader will manage business analysts supporting the program and cross-functional teams, establish operational workflows, and mentor management to build leadership capacity.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Telecommunications, or a related field.
• At least 8 years of experience in wireless planning, business operations, or a related field.
• At least 3 years of experience in a senior leadership role.
• At least 5 years of experience with Google Suite.
• At least 5 years of experience with process-mapping and executive-level workflow visualization tools.
• At least 5 years of experience with enterprise-level program management and OKR tracking platforms.
• Ability to understand upstream and downstream impacts of program-design decisions.
• Strong understanding of high-level financial models and complex IT systems and architecture.
• Executive reporting and expert communication skills to lead high-stakes discussions with internal stakeholders, including C-Suite leaders.
• Experience leading, restructuring, and scaling high-performing operations and strategy departments during periods of hyper-growth.
• Advanced proficiency in program and release management methodologies for large-scale, multi-party technical integrations.
• Willingness to participate in at least one in-person interview.

Nice To Haves

• Master’s degree preferred.
• AI innovation capabilities for deploying analytical platforms and automation tools for predictive risk modeling and business planning.

Responsibilities

• Direct the long-term strategy for the new retail wireless line of business through design, development, execution, and post-launch support.
• Manage cross-functional relationships and align teams across product, IT, finance, legal, customer care, marketing, and other functional workstreams.
• Navigate ambiguity, influence business decisions, and drive complex workstreams through completion.
• Translate strategic vision into execution across multiple departments and support the program as a force multiplier.
• Manage a team of business analysts supporting the program and cross-functional teams.
• Establish operational workflows and mentor management to build leadership capacity.
• Track post-launch success.

Benefits

• Flexible spending accounts
• Health savings account (HSA)
• 401(k) plan with company match
• Employee stock purchase plan
• Career opportunities
• Flexible time away plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior