Head of Revenue Operations

Tiugo Technologies • Boston, MA

4d • Remote

About The Position

Tiugo is seeking a Head of Revenue Operations to design and build a new revenue operations function that will support the company's growing enterprise, AI-led motion. This role is critical for ensuring the revenue engine runs efficiently across multiple brands and motions, from initial customer contact through renewal. The Head of Revenue Operations will own the architecture of the revenue engine, including sales, customer success, and partner operations, as well as planning, performance cadence, deal desk, field enablement, GTM engineering, applied AI, and business analysis for the revenue engine. The company is looking for someone who has built functions before and can lead a globally distributed, multi-brand business where standardization is a negotiation.

Requirements

• 10+ years in revenue or go-to-market operations.
• 5+ years leading the function at a B2B SaaS company between roughly $30M and $150M ARR.
• Experience running operations for a business with both a product-led and a sales-assisted motion.
• Deep Salesforce fluency.
• Command of the surrounding stack: forecasting, quote-to-cash, marketing automation, BI, and billing.
• Genuinely technical with data; opinionated about data models.
• Experience deploying AI operationally inside a go-to-market org.
• Experience building functions rather than inheriting them, and hiring people better than you into them.
• Comfortable in a globally distributed, multi-brand business where standardization is a negotiation rather than a mandate.

Responsibilities

• Design the end-to-end customer journey across self-service and sales-assisted motions, including segmentation, coverage, routing, lifecycle stages, and handoffs between marketing, sales, customer success, and partners.
• Oversee sales, customer success, and partner operations, ensuring a single operations function serves the entire revenue motion with one funnel, one definition set, and one system of record across all Tiugo brands.
• Manage planning and performance cadence, including territory and coverage design, quota setting, capacity and productivity modeling, and the forecast process.
• Establish and manage a deal desk function to assist sellers with deal structure, pricing, and navigating legal, finance, and security reviews for enterprise and AI deals.
• Build a field enablement function, including onboarding, ramp, sales methodology, and product and AI fluency for the field.
• Own Revenue Organization automation across the revenue lifecycle and internal AI applications for go-to-market work, in collaboration with a central AI team.
• Conduct business analysis for the revenue engine, interpreting data, diagnosing changes, and providing recommendations to the revenue leadership team.
• Partner closely with the central data and analytics group on metric definitions, pipelines, dashboards, and data quality.
• Ensure forecast accuracy and a trusted forecasting process.
• Automate meaningful, measurable revenue work to return hours to sellers.

Benefits

• Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)
• Competitive medical, retirement and PTO benefits
• Fully remote work environment
• Access to a mental health and wellbeing platform with 24/7 dedicated psychological support, and targeted programs to promote wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed