Head of Operations

Ketryx•Boston, MA

5h•$175,000 - $200,000•Hybrid

About The Position

Ketryx is an AI platform that enables healthcare and life sciences companies to ship life-saving products in weeks instead of years. Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software. Ketryx already touches the lives of millions of patients and powers 4 of the world’s top 5 life science companies and 25% of the Fortune 500 life science market. Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud. Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it’s regulated, it’s because society decided it matters. These products move humanity, shape our future, and are safety-critical. Come join us and help build the AI platform to power safe innovation. We're hiring a Head of Operations to own all things operations & people as Ketryx scales. You'll inherit a small, capable team and a company that is growing quickly across the US and Europe, with all the ambiguity and opportunity that comes with it. Your mandate is over the people here at Ketryx & how we work, by building + refining our systems, hiring engine, and culture that allow us to grow fast and execute without losing what makes our team effective. This is a hands-on leadership role based in Boston, including quarterly travel to our Vienna office. You'll set our strategy around cross-functional collaboration, be responsible for designing how we work, and answer a tactical People question in Slack. Our customers build products that keep people alive. The faster we help them ship safely, the sooner these products reach patients. How well we hire, develop, and support our own team is critical!

Requirements

8+ years in HR/People Operations with at least three leading the function or a major pillar of it, especially at high growth startups
Strong opinions on what can work, a willingness to try something new, and a network of People leaders to tap into for broader questions
Direct experience scaling a company through significant headcount growth — you've seen what breaks at 100, 200, 500 people and have opinions about it
Comfort operating without a large team or established playbook — you build the thing and then run it
Strong recruiting instincts; you can assess engineering and GTM talent markets and partner credibly with engineering leaders
Demonstrated ownership of compensation and leveling design
Multi-country employment experience (US and EU) or clear evidence you can get up to speed fast
Sound judgment in ambiguous, confidential situations, and the directness to bring hard news to the leadership team early

Nice To Haves

Experience supporting distributed teams across US and European time zones

Responsibilities

Ensure our values are incorporated into how we work every day at Ketryx, focusing on creating an environment where people can execute on a world-class level
Own performance management: goal setting, review cycles, calibration, and the harder conversations that follow
Build manager capability across a team where many leaders are first-time managers
Run engagement measurement and, more importantly, act on what it tells us
Own HRIS, payroll, benefits, onboarding, and offboarding across US and European entities
Build process where it removes friction and resist it where it doesn't
Build out a leveling framework, compensation bands, and equity philosophy that hold up across engineering, GTM, and G&A
Maintain employment compliance across multiple countries and states as we expand
Run market benchmarking and annual comp cycles in partnership with Finance
Build a hiring engine that consistently lands senior engineers, GTM talent, and life sciences domain experts in a competitive market
Partner with leadership on headcount planning and sequencing — what we hire, when, and why
Raise the bar on interview design, structured evaluation, and candidate experience so hiring decisions are consistent and defensible
Develop Ketryx's employer brand to help us attract high-caliber talent