Head of Retail

Triumph•Freemont, KY

9h•$180,000 - $250,000

About The Position

As Head of Retail, you will own Triumph’s retail presence and build its physical retail network. Planned formats include company-owned stores and mall kiosks, vending machines, partnerships with local card shops, and physical repacks. You will select formats and markets, test them through pilots, scale successful approaches, and operate the network day to day. This is a builder role involving unit economics, site selection, lease and partnership negotiations, sourcing machines and fixtures, launching repacks, and supporting store openings. You will lead retail with support from the operations team and create the playbook for future locations. The role reports to the Senior Director of Operations. It is based in Fremont, with one day per week at Triumph’s San Francisco headquarters, and requires regular travel to markets, locations, and partner shops.

Requirements

At least 7 years of experience in retail operations, including direct experience launching stores, kiosks, or vending fleets.
Track record of taking a retail concept from pilot to multiple locations while owning the P&L.
Financial rigor and ability to model and defend unit economics for a store, kiosk, or individual vending machine.
Experience managing high-value inventory and incorporating loss prevention into operations.
Experience hiring and leading teams across multiple locations.
Experience opening locations under significant time pressure.
Comfort working directly with counsel on leases and partner agreements.
Ability to own a function end to end and drive work to completion without an existing playbook.
Fluency with AI tooling as a daily working habit.

Nice To Haves

Experience running both staffed retail and vending.
Existing relationships with mall operators and retail landlords.

Responsibilities

Set Triumph’s retail strategy, including formats, markets, sequencing, and unit economics, and own the retail P&L.
Open and operate company stores and mall kiosks; select sites with the real estate team, negotiate with landlords and mall operators, and manage buildouts through opening.
Build and operate a vending-machine fleet, including hardware vendors, placement deals, restocking routes, and uptime.
Develop a network of partner card shops and establish mutually beneficial terms for Triumph products and experiences.
Work with the partnerships team to secure product placement and shelf space with national retailers.
Bring Triumph’s physical repack line to market with the collectibles team, owning pricing, production, packaging, and distribution.
Coordinate with operations, security, and IT to ensure locations are ready with inventory, point of sale, payments, and loss prevention.
Partner with legal and compliance to clear each format and market before launch.
Hire, train, and lead the retail team, including store staff and field operators.
Develop the retail playbook, including site criteria, format standards, partner terms, vendor resources, and opening checklists.
Travel regularly to markets, locations, and partner shops.