Head of Quality

Tutor Intelligence•Watertown, MA

7d•$220,000 - $280,000•Onsite

About The Position

Tutor Intelligence is a robotics research and deployment company that builds robot hardware and artificial intelligence. The company designs and manufactures robot hardware, trains its own models, works with end customers, and maintains a fleet across the United States. Its Watertown factory is increasing Cassie production from 30 to more than 80 robots per month and plans to launch Sonny V2 production in 2027. Tutor is hiring its first Head of Quality to establish the quality function from the ground up. The role reports to the CTO and is a peer to the Heads of Manufacturing and Supply Chain. It has authority to hold shipments that do not meet requirements. Initially, the Head of Quality will lead root-cause work directly and then build a small team. The position owns production quality, field reliability, supplier quality, the quality system, and quality data and tools. The first-year objectives include achieving zero escapes during the Cassie production ramp, preparing a launch quality plan for Sonny V2's ramp to 18 robots per day, tracing field failures to root causes and verified fixes, and qualifying second-source suppliers for drives, PCBAs, robot arms, and castings. The role is full-time, exempt, and on-site in Watertown, Massachusetts, with about 25% travel.

Requirements

BS or higher in engineering.
At least 8 years of experience in hardware quality.
At least 3 years leading quality engineers.
Experience building a quality function or QMS where none existed.
Personal experience leading 8D/root-cause analysis to closure on electromechanical hardware.
Supplier quality experience at scale, including suppliers in Asia.
Background in robotics, EV/battery/automotive, or capital equipment.
Sound judgment to stop a shipment and the ability to maintain relationships that keep teams moving.
Data-driven management approach.

Nice To Haves

Lithium battery safety and transport experience, including UN 38.3.
Product safety certification experience, including UL, CSA, or CE.
ASQ CQE/CRE or Six Sigma Black Belt.
Mandarin or direct experience working with Chinese suppliers.
MES/PLM experience, such as ION or Arena.
Experience building tools used by other people.

Responsibilities

Establish and lead the quality function from the ground up.
Own incoming, in-process, and final production quality gates, first-pass yield, and shipment-hold authority.
Lead field reliability activities, including RMA, failure analysis, FRACAS, and the weekly MRB; set MTBF targets alongside Engineering.
Manage supplier quality, including audits, PPAP, and SCARs across US and Asia suppliers, and qualify second sources.
Build and maintain quality-system processes covering document control, CAPA, product safety certifications, and ISO 9001 readiness.
Ensure quality data in the MES (ION) and internal platform (Atlas) is trusted across teams.
Initially lead root-cause analysis directly, then grow a quality team that includes a Quality & Reliability Engineer, US and Asia supplier quality engineers, and a quality systems specialist.
Achieve zero escapes through the Cassie ramp to more than 80 robots per month.
Prepare a launch quality plan for Sonny V2's ramp to 18 robots per day.
Ensure every field failure is traced to a root cause and a verified fix.
Qualify second-source suppliers for drives, PCBAs, robot arms, and castings.