Head Of Quality, NA

Electrolux•Charlotte, NC

3d•Hybrid

About The Position

The Head of Quality, North America (VP level) is accountable for product quality, safety, compliance, reliability, consumer experience, and financial results across the full product lifecycle—from concept, design, sourcing, and validation through manufacturing, distribution, service, warranty, and field learning. The leader will move Quality upstream from reactive containment to preventive and predictive management, establishing an end-to-end system that delivers reliable products, reduces warranty and quality losses, strengthens brand trust, and makes quality a measurable competitive advantage. The role is based at Electrolux Group’s Charlotte, North Carolina headquarters under a hybrid policy. The Head of Quality will set regional strategy, targets, governance, organization, and investment priorities; integrate quality functions across design, suppliers, manufacturing, product lines, field, and service; prevent risk upstream; and build predictive quality capability. The leader will also govern critical incidents and recalls, drive sustained business and brand improvements, and develop a prevention-focused culture and capable organization.

Requirements

Minimum 15 years of progressive leadership experience across product quality, reliability, engineering, manufacturing, supplier quality, or service, including significant executive responsibility for multi-site, multi-product-line quality performance.
Demonstrated success leading an end-to-end quality transformation and delivering sustained improvements in product reliability, warranty cost, consumer experience, supplier performance, and operational quality.
Strong business and financial acumen, translating quality performance into consumer, brand, margin, cash, and risk outcomes.
Deep expertise in quality systems, reliability, APQP/PPAP, DFMEA/PFMEA, validation, supplier and manufacturing quality, safety, compliance, field quality, and root-cause problem solving.
Proven success leading complex, cross-functional transformation through clear governance, decision rights, metrics, and accountability.
Strong command of digital quality systems, advanced analytics, and AI-enabled early-warning methods.
Executive communication and influence with senior leaders, boards, regulators, retailers, suppliers, and employees.
Sound judgment and authority to stop a launch, shipment, process, or sourcing decision when safety, compliance, or reliability evidence is insufficient.

Nice To Haves

Bachelor’s degree preferred in Engineering.
Master’s degree preferred.

Responsibilities

Set regional quality strategy, targets, governance, organization, and investment priorities; own results for safety, compliance, reliability, consumer experience, warranty cost, recalls, and cost of poor quality.
Integrate Design, Supplier, Manufacturing, Product Line, Field, and Service Quality through common standards, decision rights, metrics, escalation paths, and review cadences.
Embed quality and reliability in product strategy, design reviews, DFMEA/PFMEA, APQP/PPAP, supplier selection, validation, production readiness, safe launch, and release decisions.
Establish supplier and manufacturing quality controls, including critical-part controls, supplier qualification, incoming and in-process inspection, capable processes, control plans, SPC, traceability, end-of-line effectiveness, and recovery plans.
Connect supplier, engineering, factory, service, returns, consumer, and warranty data; standardize failure coding and part returns; and use analytics and AI-enabled early warning to identify risks before they scale.
Govern critical incidents, recalls, and quality spills; ensure rapid containment, rigorous root-cause analysis, verified corrective action, and application of field learning to designs, validation, supplier controls, manufacturing standards, serviceability, and diagnostics.
Execute a multi-year improvement plan to lower warranty and recall costs, replacements, and repeat repairs while improving ratings, loyalty, retailer confidence, margin, and brand preference.
Make quality everyone’s responsibility; develop leaders and technical talent; establish visible daily management; encourage early escalation; and sustain fact-based problem solving and prevention.
Exercise judgment and authority to stop a launch, shipment, process, or sourcing decision when evidence for safety, compliance, or reliability is insufficient.