Head of Product Operations

Harvey • New York, NY

1d • $244,000 - $366,000

About The Position

We are looking for a strong operator to lead and grow our Product Operations function. This is a head of level role for someone who thrives at the intersection of product, process, and people: a builder who can establish scalable systems and bring the rigor, metrics, and discipline needed to make product operations run efficiently and consistently.

Requirements

• 7+ years of experience in a combination of business operations, management consulting, or B2B software.
• Led operations teams with a track record of improving operational performance at scale.
• Experience working closely with or embedded within a product organization is strongly preferred.
• Think in systems and build for scale.
• Comfortable diving into a broken process as well as presenting an operational strategy to senior leadership.
• Structured, analytical approach to problem-solving.
• Know how to move fast and make pragmatic decisions in ambiguous environments.
• Use AI to automate and drive efficiency.
• Build measurement frameworks, instrument operations for visibility, and use data to drive accountability and improvement.
• Experience standing up or improving operational dashboards, OKR frameworks, or milestone tracking systems is a strong plus.
• Hired, developed, and scaled operations teams.
• Know how to identify talent, build culture, and create the conditions for a team to do its best work.
• Lead by example and are known for raising the bar.

Responsibilities

• Build and Scale a High-Performing Product Operations Function: Own the product operations function, designing the systems, processes, and team structures that allow us to ship products with speed and precision. Define clear standards across the product delivery lifecycle, from intake and prioritization through deployment and customer handoff and build the team to hit those standards consistently. This means hiring and developing strong operators, establishing clear cadences, and driving tight alignment between product, engineering, and go-to-market functions.
• Bring Metrics and Rigor to How We Operate: Build and maintain the performance framework that governs how the product operations team works day to day. This includes defining and tracking the KPIs that matter: delivery velocity, prioritization health, cross-functional alignment, and operational efficiency. Identify gaps in current processes, drive continuous improvement, and ensure that data not instinct drives decision-making.
• Partner Cross-Functionally to Drive Impact: Work closely with Product leadership to surface insights that feed into the product roadmap and ensure the voice of the customer is embedded in how we build. Collaborate with engineering, go-to-market, and customer success teams to ensure operational capabilities scale alongside product growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed