Head of Product Operations

Harvey•San Francisco, CA

1d•$244,000 - $366,000

About The Position

Harvey is seeking a strong operator to lead and grow its Product Operations function. This is a head of level role for someone who thrives at the intersection of product, process, and people. The ideal candidate will be a builder capable of establishing scalable systems and bringing the rigor, metrics, and discipline necessary for efficient and consistent product operations. This role offers a significant impact, with the authority and resources to build a product operations function that serves as a competitive advantage, working alongside a senior leadership team committed to operational excellence and product quality.

Requirements

7+ years of experience in a combination of business operations, management consulting, or B2B software.
Proven track record of leading operations teams and improving operational performance at scale.
Experience working closely with or embedded within a product organization is strongly preferred.
Ability to think in systems and build for scale.
Comfortable diving into broken processes and presenting operational strategies to senior leadership.
Structured, analytical approach to problem-solving.
Ability to move fast and make pragmatic decisions in ambiguous environments.
Experience building measurement frameworks, instrumenting operations for visibility, and using data to drive accountability and improvement.
Experience standing up or improving operational dashboards, OKR frameworks, or milestone tracking systems is a strong plus.
Experience hiring, developing, and scaling operations teams.
Ability to identify talent, build culture, and create conditions for a team to do its best work.
Leadership by example and a reputation for raising the bar.

Responsibilities

Build and scale a high-performing product operations function, owning the design of systems, processes, and team structures for shipping products with speed and precision.
Define clear standards across the product delivery lifecycle, from intake and prioritization through deployment and customer handoff.
Build the product operations team, including hiring and developing strong operators, establishing clear cadences, and driving alignment between product, engineering, and go-to-market functions.
Build and maintain the performance framework for the product operations team, defining and tracking key KPIs such as delivery velocity, prioritization health, cross-functional alignment, and operational efficiency.
Identify gaps in current processes, drive continuous improvement, and ensure data-driven decision-making.
Partner with Product leadership to surface insights for the product roadmap and embed the voice of the customer in product development.
Collaborate with engineering, go-to-market, and customer success teams to ensure operational capabilities scale with product growth.
Use AI to automate and drive efficiency.