Head of Product Management and Digital Solutions

Canadian Imperial Bank of Commerce•Chicago, IL

7d•Onsite

About The Position

As the Managing Director, Head of Product Management and Digital Solutions, you will define and lead the multi-year strategy and roadmap for CIBC’s Treasury Management portfolio and commercial digital experience. You will set portfolio priorities and recommend investments that balance growth, client experience, risk, resiliency, regulatory requirements, and technology modernization. You will lead the product lifecycle from market assessment and business case development through design, launch, adoption, optimization, and retirement. The role partners closely with Technology, Operations, Sales, Marketing, Finance, Onboarding, Client Service, and external providers. You will build and lead a high-performing team, establish governance and performance measures, and represent Product Management and Digital Solutions in leadership forums to drive client and business outcomes across the enterprise. The role is on-site full-time. Work-arrangement details will be discussed during the interview.

Requirements

15+ years of experience in product management, digital solutions, treasury management, payments, commercial banking, or related financial services environments.
Experience leading complex portfolios with accountability for strategy, commercialization, and delivery.
Ability to connect market trends, client needs, financial outcomes, and enterprise priorities to shape product and digital roadmaps.
Ability to build, lead, and develop high-performing teams with clear accountability and shared purpose.
Ability to build cross-functional partnerships and drive complex initiatives to outcomes.
Strong commercial and financial acumen, including using client, financial, and operating metrics to guide investments and improve portfolio performance.
Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.

Responsibilities

Lead the multi-year strategy and roadmap for the Treasury Management portfolio and commercial digital experience, aligning investments and priorities with business growth, client needs, regulatory expectations, resiliency, and modernization goals.
Determine which capabilities should be built, bought, partnered for, enhanced, consolidated, or retired based on strategic fit, client impact, speed to market, economics, and long-term value.
Establish consistent product-management standards for product ownership, business cases, roadmaps, pricing, launch readiness, performance scorecards, post-launch reviews, and decommissioning.
Translate client journeys and business priorities into integrated roadmaps for online and mobile banking, APIs, ERP and treasury workstation connectivity, file transmission, analytics, and self-service capabilities.
Partner with Sales, Marketing, Finance, Onboarding, Client Service, and Operations to commercialize solutions, improve adoption and retention, and manage revenue, deposits, profitability, pricing, cost, and return on investment.
Build a high-performing Product Management and Digital Solutions organization, define decision rights and ways of working, and coach leaders accountable for client outcomes, economics, risk management, roadmap delivery, and performance.
Lead the product lifecycle from market assessment and business case development through design, launch, adoption, optimization, and retirement.
Establish strong governance and performance measures, and represent Product Management and Digital Solutions in leadership forums.