Head of Digital Product Management

Janney•Philadelphia, PA

About The Position

The Head of Digital Product Management defines Janney’s digital experience vision across advisor, client, and enterprise journeys and owns the enterprise digital roadmap. The role aligns leaders on priorities, makes delivery commitments transparent, manages dependencies, and holds teams accountable for execution. Reporting to the COO, this leader partners with technology, operations, business, risk, and support leaders to improve client experience and achieve business outcomes. The role builds product management as a scalable capability, establishing modern discovery, delivery, governance, and performance practices. It also monitors competitors, fintech, AI-enabled service models, and digital disruptors to guide Janney’s direction. This is a hands-on leadership role that combines strategic planning with direct involvement in discovery, prioritization, process redesign, and delivery. The Head of Digital Product Management leads product managers and cross-functional teams, improves digital products and business workflows, and uses research, analytics, experimentation, and performance measures to strengthen adoption, delivery, and business impact. The leader balances innovation and modernization with risk, stability, governance, and technical debt.

Requirements

Bachelor’s degree in business, technology, or a related field.
At least 10 years of experience in digital product management, product strategy, or technology delivery.
Proven track record building new products and high-performing teams.
Deep hands-on product management experience building and scaling digital products in technology-enabled businesses.
Ability to translate customer needs into successful products and business outcomes.
Strong understanding of UX, software delivery, digital platforms, agile methods, analytics, and process optimization.
Strong executive communication, stakeholder management, and cross-functional leadership skills.
Strong judgment, product taste, and execution discipline.
Empathy for advisors, clients, operations, and the business.
Outcome-oriented approach, accountability, resilience, and comfort with ambiguity.
Ability to balance innovation, speed, governance, risk, and execution.
Fast learner and strong problem solver able to keep up with and pragmatically apply advancements in AI technologies.

Nice To Haves

Advanced degree.
Experience in financial services, wealth management, fintech, or another regulated industry.
Market awareness, curiosity, and attentiveness to competitors and disruptors.

Responsibilities

Define the digital experience vision and translate it into outcomes, investments, and sequencing.
Own the enterprise digital roadmap, including prioritization, publication, dependencies, transparency, and accountability.
Use market, competitive, customer, and business insights to identify strategic opportunities.
Partner with technology and operations to align product direction, platform capabilities, and operational processes.
Establish product standards, governance, operating rhythms, and decision rights.
Build and lead product managers, setting expectations, career paths, and accountability.
Promote cross-functional teams aligned to customer journeys, business domains, and operational capabilities.
Drive transparency and continuous improvement across product, engineering, operations, and business stakeholders.
Build partnerships with advisors, operations, and business leaders to understand workflows, identify opportunities, and drive adoption of digital capabilities.
Improve prioritization, release quality, delivery predictability, adoption, and business impact.
Balance innovation, AI capabilities, modernization, risk, stability, and technical debt.
Collaborate with the executive leadership team to establish shared delivery priorities.
Improve cost, quality, and service outcomes for core client journeys and business workflows.
Use feedback, usability testing, analytics, and experimentation to optimize engagement and adoption.
Define KPIs for roadmap delivery, adoption, engagement, efficiency, and business performance.
Establish executive reporting on roadmap progress, product health, investment tradeoffs, and outcomes.
Use data to guide prioritization, process improvement, and accountability.
Track competitors, fintech, AI-enabled service models, and digital disruptors to inform product direction.