Head of PMO & Product Operations

Capital One • McLean, VA

1d • $238,700 - $272,400

About The Position

As the Head of PMO & Product Operations at Capital One, you will build and run the operating backbone for a complex, multi-team organization. You will own how work flows, how capacity is planned and allocated, where operations can run more efficiently, and how the organization connects with the other organizations it depends on and serves. You will work with senior leaders across the company to shape a scalable operating model, then lead a team that turns that model into steady, repeatable execution.

The team operates a portfolio of product and risk operations teams with roughly 200 associates whose work drives impact across the enterprise. The leader plays a key horizontal role across various verticals and reports directly to the Managing Vice President of Product.

The role is based on salary ranges listed for Richmond, Virginia; Wilmington, Delaware; McLean, Virginia; and New York, New York. It is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive set of health, financial, and other benefits; eligibility varies by employment status and management level. Capital One will not sponsor a new applicant for employment authorization for this position.

Requirements

• Bachelor’s degree or military experience.
• At least 10 years of project management experience.
• At least 5 years of people management experience.
• Ability to think in systems and understand how capacity, dependencies, and incentives interact across an organization.
• Outstanding influencing skills to drive alignment across teams and leaders who do not report to the role.
• Proven track record of establishing or significantly maturing a PMO, operations, or similar operating-model function.
• Passion for coaching and developing a team through a clear, consistent leadership style.
• Ability to communicate with precision and credibility at all levels, translating operational complexity into clear executive choices and clear direction for teams.

Nice To Haves

• Master’s or MBA degree.
• 12 or more years of project management experience.
• 6 or more years of people management experience.
• PMP, Lean, Agile, or Six Sigma certification.
• Exceptional communication and collaboration skills.
• Excellent problem-solving and influencing skills.

Responsibilities

• Own the organization’s operating model, including how priorities are set, capacity is planned, and work is sequenced and tracked across teams.
• Drive efficiency and capacity management by identifying bottlenecks, rebalancing workloads, and matching resources to the organization’s highest-priority commitments.
• Design and run planning cycles, governance forums, and reporting cadences that give leadership visibility into delivery health, risks, and tradeoffs.
• Connect this organization with interdependent organizations by aligning dependencies, surfacing cross-organizational risks early, and brokering tradeoffs so cross-boundary commitments hold.
• Lead and develop a team of program and project managers and operations associates, establishing the standards and tools they use to manage complex, dynamic work.
• Partner with senior stakeholders to translate strategy into an executable plan and refine it as priorities and constraints shift.
• Build scalable, repeatable processes that reduce ad hoc firefighting and make the organization more predictable over time.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director