Head of Partnerships - Growth & Referrals

Hometouch

19d•Remote

About The Position

Hometouch is a CQC-regulated live-in care provider specializing in dementia care. We are a growing business with ambitious plans and are looking for an experienced partnerships professional to help develop new sources of growth and referrals. We are looking for someone who can open doors, build trusted relationships, and create a consistent flow of high-quality referrals and leads for our Sales team. This is a hands-on role for someone who enjoys being out in the market, meeting people, developing relationships, and turning partnerships into tangible business opportunities. As Head of Partnerships, you will be responsible for developing and growing relationships that generate new leads, referrals, and business opportunities for Hometouch. You will build relationships with organizations and professionals who are well-positioned to refer clients to Hometouch, developing those relationships into long-term referral partnerships. This is not a traditional sales management role. You will not be responsible for managing the Sales team. Instead, you will work closely with Sales to ensure the opportunities and referrals you generate are followed up effectively and progressed into new clients. You'll be highly visible externally and expected to spend significant time developing relationships, attending meetings and events, identifying new opportunities, and representing Hometouch across the health and social care sector. You'll have the opportunity to shape and develop our approach to partnerships, while working closely with Sales, Marketing, Clinical, and Operations teams.

Requirements

An experienced partnerships or business development professional with a proven track record of generating growth through relationships and referral networks.
A strong track record of developing successful partnerships that have generated measurable leads, referrals, or revenue.
Experience working within healthcare, social care, private healthcare, care services, professional services, or another relationship-led sector.
An established network of relevant contacts and the ability to build new networks quickly.
A proven ability to identify opportunities, open doors, and turn initial conversations into meaningful partnerships.
Strong commercial awareness and an understanding of how partnerships translate into new business.
Excellent relationship-building, networking, and communication skills.
Confidence engaging with stakeholders and decision-makers at different levels.
Experience working with CRM systems and using data to track referrals and partnership performance.
The energy and initiative to be hands-on rather than purely strategic.
The ability to work collaboratively with Sales, Marketing, Clinical, and Operations teams.
Enjoys building relationships and making connections.
Is proactive about picking up the phone, arranging meetings, and getting out into the market.
Has a genuine ability to open doors and create opportunities.
Can turn a network of relationships into a sustainable referral pipeline.
Is comfortable working independently and taking ownership.
Is commercially minded but relationship-led.
Enjoys working in a growing business where there is scope to develop new ideas and ways of working.

Responsibilities

Develop and deliver a partnerships approach focused on generating new referrals, leads, and business opportunities.
Identify and build relationships with potential referral partners across healthcare, social care, private healthcare, hospitals, charities, legal, financial, and professional networks.
Personally develop and manage a strong network of referral partners and contacts.
Proactively identify new organizations, individuals, and networks that could generate referrals for Hometouch.
Arrange and attend face-to-face meetings, networking events, conferences, and industry events to build relationships and open new opportunities.
Create compelling partnership propositions that clearly demonstrate the value of working with Hometouch.
Develop new referral pathways and strengthen existing relationships to increase the volume and quality of referrals.
Re-engage existing and historic contacts to identify new opportunities.
Generate a consistent pipeline of qualified leads and referrals for the Sales team.
Work closely with Sales to ensure referrals are appropriately qualified, followed up, and progressed.
Review referral quality and conversion data with Sales and use this insight to improve partnership activity.
Work with Marketing to develop content, campaigns, events, and initiatives that support partner engagement and lead generation.
Maintain accurate records of partnership activity, contacts, opportunities, and referrals within the CRM.
Monitor the performance of different referral channels and identify opportunities for further development.
Share market intelligence, competitor insight, and emerging partnership opportunities with the wider team.
Identify opportunities for Hometouch to develop new relationships, services, or referral channels.
Represent Hometouch professionally across the health and social care sector.