Head of Operations, East

JLL•Washington, DC

1d•$1 - $1•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Requirements

Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Responsibilities

Develop and drive adoption of consistent protocols and processes, both region-specific and national (e.g., RAO usage)
Ensures successful implementation of end-to-end business processes within the US. Work with Americas COO to improve and drive efficiency and operating leverage, while ensuring agreed service delivery consistency standards
Tracking and reporting on regional priorities, translated into actionable operating plans with clear owners. Implementing improvement plans for underperformance within region
Executes across key transformation initiatives at the enterprise and Leasing Advisory level; contributing to project teams and ensuring accountability and follow through at the local level
Chief of Staff for US Regional Leadership - setting agendas and following up with minutes and ensuring action items are followed through, providing leverage to Regional Leaders
First responder’ and triage for operational issues that emerge in the Region
Ensure all local offices have regular (monthly, quarterly) reviews of key data points (e.g., deficits, RPP, ratios, expenses, aging AR, rebates, underperformers, etc.)
Ensure in-region connectivity and accountability (e.g., Regional Broker Lead calls, Town Halls, etc.)
Manage operations personnel in region
Member of Region’s Executive Council, where applicable
Member of National Operating EC
Attend BLC calls and meetings
Attend Elevate (and similar programming events) as key stakeholder and leader
Translate national and regional strategic vision into operational reality in region
Lead/oversight of annual strategic planning process for all offices in region
Provide insight on future goals and oversee execution
Identify key themes from local strat plans and broker business planning (and similar exercises) for regional action
Help prioritize strategic initiatives in region
Serve as connection point for regional feedback to national leadership
Create / approve regional budgets - full P&L responsibility alongside Regional President
Partner with local operations and leadership on financial plans and goals; review anomalies / exceptions
Advise on allocation and use of holdback accounts, top-offs, etc.
Validate Top Achiever lists
Monthly/quarterly AR review to help with cash collection
Partner with Regional Presidents on strategic recruits and retentions (and track these)
Negotiate and/or review employment agreements as required
Act as main POC for Legal, ER & HR
Maintain connectivity with Line Leads and Line Ops Leads regionally
Oversee title policy and promotion process
Ensure annual performance review processes are followed consistently
Support people management decisions in region
Identify future leaders and grow high-value talent
Oversee all off-boarding and broker separation agreements
Provide guidance on plans to improve local culture scores as needed
Provide and approve local/national award recommendations and selections (e.g., LCAB, COE, etc.)
Organize / oversee culture-building events as appropriate (e.g., Top Gun celebrations)
Support data and AI initiatives in region as required by national strategy (e.g., AI innovation pods, LeasingOS adoption, data-entry processes, etc.)
Serve as connection point for regional / local feedback to national leadership regarding technology, data and AI needs, use cases, etc.