Director of Operations, East

Scan.com•Atlanta, GA

1d•$150,000 - $180,000•Hybrid

About The Position

We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster. We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo. We're looking for a Director of Operations, East, at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year. Millions of people wait too long for a diagnosis. Come help us fix that.

Requirements

Exceptional delivery within a healthcare operations role.
Experience in Personal Injury medical operations.
Proven ability to motivate teams and retain the best talent.
Substantial experience delivering efficiencies and are a master of processes and implementation.
Experience with customer service platforms.
Experience with applying automation or AI to manual operational processes.
Effective communicator who can coherently explain complex processes, bringing all organizational stakeholders with you on the journey.
Data-first mindset and are comfortable manipulating numbers.
Comfortable dealing with ambiguity and are not afraid to change your mind or challenge your previous assumptions based on new evidence.
Familiar with service center metrics and key operational metrics.
Comfortable working at high speed without compromising execution quality.
Forward-looking and are constantly pushing yourself and your teams to identify improvements in processes.
AI-Amplified: AI is part of your daily workflow for drafting, analysis, and research, and you know how to check its output and use it responsibly with sensitive data.
Can show concrete examples where AI made your work meaningfully faster or better.
Knows AI failure modes: checks its work, and doesn't paste sensitive data into public tools.

Responsibilities

Develop operational architecture to enhance team productivity and agility.
Assist the SVP of Operations in optimizing workflows and ensuring maximum performance.
Establish yourself as a subject matter expert, implementing top-tier operational processes and practices.
Standardize reporting, including dashboard optimization and data management.
Monitor, plan, and analyze key operational metrics for timely task completion.
Some travel to new markets to understand our team's requirements.
Design and implement efficient operational processes.
Manage the onboarding of all marketplace participants.
Lead the US Operations team for your markets and collaborate with other leaders to achieve operational excellence.
Collaborate with the Product team to identify product gaps and improve efficiency and patient care.
Identify skill requirements and potential leaders within your Operations team for scalability.
Own the operational metrics, ensuring team adherence to critical deliverables.
Lead HIPAA compliance across the organization.
Implement new technologies to stay at the forefront of operational processes and service delivery.
Work cross-functionally to ensure seamless service delivery.
Collaborate with the Head of Provider Management to meet key imaging center SLAs and network performance.
Have a continuous improvement background and/or Lean Six Sigma training/familiarity.

Benefits

Salary range of $150,000 - $180,000
Flexible remote or hybrid work options
Dedicated personal development budget
Medical, vision, and dental coverage
28+ days of paid time off across PTO and wellbeing days
Paid parental leave
401k retirement plan
All the equipment you need to do your best work
Inclusive, people-first policies designed by our team, for our team
Atlanta office perks: Complimentary team lunch every Wednesday, on-site gym access, roof-terrace and on-site lunch options.