Head of Media Strategy & Business Operations

HP•Palo Alto, CA

About The Position

The Head of Media Strategy & Business Operations is a US-based leadership role within HP’s Global Marketing organization. Reporting into Global Media Operations and working directly with the Vice President of Global Media, this role partners with senior leaders to translate executive priorities into coordinated plans and measurable outcomes across HP’s global media organization. It leads the executive operating cadence, strategic planning integration, cross-functional accountability, and governance of strategic media agency partnerships. The role focuses on organizational effectiveness and business operations rather than campaign execution or traditional project management. The position is responsible for strengthening agency partnership governance and value realization through performance reviews, scorecards, service-level accountability, commercial transparency, and continuous improvement. It also connects business-unit priorities with global and regional media planning, improves operating models and processes, and supports adoption of new media, audience, data, technology, and measurement capabilities. The role leads a small team and influences stakeholders across global, regional, and functional boundaries. The ideal candidate brings strategic judgment, commercial acumen, executive communication skills, operational discipline, and the ability to turn complex priorities into action. The role offers the opportunity to shape HP’s approach to media strategy, business operations, and strategic partnerships. The listed annual pay range is $166,050 to $265,700 USD, with additional opportunities for bonus and/or equity for candidates in the United States; pay varies by work location, job-related knowledge, skills, and experience.

Requirements

Bachelor’s degree in Business, Marketing, Management, Organizational Leadership, or a related field.
10+ years of progressive experience in Business Operations, Strategy & Operations, Marketing Operations, Media Operations, Enterprise Program Leadership, Management Consulting, Organizational Effectiveness, or related disciplines.
Demonstrated experience serving as a strategic business operations partner to senior executives in a complex, matrixed organization.
Proven ability to lead cross-functional initiatives, establish governance frameworks, and drive complex programs to measurable outcomes.
Experience managing strategic external partnerships, enterprise service delivery, operational governance, or commercial accountability.
Strong understanding of business planning, operating models, executive governance, performance management, and organizational effectiveness.
Demonstrated ability to drive accountability, manage escalations, resolve complex issues, and influence stakeholders across organizational boundaries.
Exceptional executive communication, presentation development, stakeholder management, and problem-solving skills.
Experience leading teams, managing priorities, and delivering results across geographically distributed organizations.
Ability to balance strategic thinking with hands-on execution and disciplined follow-through.

Nice To Haves

Experience supporting global media or enterprise marketing organizations is strongly preferred.
Experience in global media or enterprise marketing strategy and operations.
Experience in strategic agency relationship management, agency governance, and commercial oversight.
Experience in marketing business operations or Chief of Staff-style roles supporting senior marketing executives.
Experience in global advertiser, media agency holding company, advertising technology, or marketing technology environments.
Experience in global business-unit marketing planning and cross-functional strategic integration.
Experience with media agency operating models, service-level agreements, performance governance, and commercial value realization.
Experience in enterprise transformation, organizational design, and change management.
Experience with audience-based marketing, marketing technology, data-driven media, and measurement ecosystems.
Experience in strategic portfolio management, enterprise PMO leadership, and process optimization.
MBA or other relevant advanced degree preferred.
Experience supporting organizations with significant global marketing investments, distributed teams, and complex external partner ecosystems is highly desirable.

Responsibilities

Partner with the Vice President of Global Media and Global Media Operations leadership to translate executive priorities into actionable plans and measurable outcomes.
Lead the global media leadership team’s operating cadence, including executive planning, leadership meetings, quarterly business reviews, strategic planning sessions, and executive communications.
Drive cross-functional alignment, prioritization, decision-making, and accountability across global media initiatives.
Develop executive-ready business reviews, strategic recommendations, performance narratives, and leadership communications.
Anticipate organizational challenges, surface risks, and drive resolution across complex global teams.
Lead and develop a small team supporting business operations, program governance, and organizational effectiveness.
Lead enterprise-level governance and operational management of strategic media agency partnerships across global and regional stakeholders.
Establish agency governance cadences, executive business reviews, performance scorecards, action tracking, and escalation processes.
Drive accountability for agency commitments, service-level agreements, contractual deliverables, operational performance, and continuous improvement.
Partner with Finance, Procurement, Legal, and agency leadership on commercial transparency, billing governance, issue resolution, and contractual adherence.
Identify partnership risks, remove barriers, and resolve cross-functional issues through clear ownership, prioritization, and follow-through.
Establish frameworks to measure and maximize partnership value, including operational efficiencies, capability adoption, service improvements, and business outcomes.
Collaborate with regional media leaders and agency counterparts to support consistent governance while preserving regional accountability for market delivery.
Establish strategic planning and engagement frameworks with global business-unit marketing leaders, connecting enterprise priorities with global and regional media planning.
Drive planning discipline, cross-functional alignment, prioritization, and accountability across business-unit initiatives and global media capabilities.
Partner with media strategy, regional media leadership, and Global Media Operations to translate business objectives into coordinated planning priorities and actionable initiatives.
Facilitate strategic planning discussions, identify dependencies, and resolve organizational barriers to execution.
Strengthen the connection between business-unit priorities, audience-led marketing capabilities, agency planning, and measurable business outcomes.
Develop executive-level planning narratives and recommendations to support strategic decision-making.
Design, implement, and improve operating models, governance frameworks, and business processes for effective global media operations.
Establish roles, decision rights, accountability structures, escalation paths, and operating standards across internal teams and strategic partners.
Improve efficiency, collaboration, and decision-making across geographically distributed teams and complex stakeholder environments.
Simplify workflows, reduce operational friction, improve speed to execution, and build scalable management systems that support accountability and operational excellence.
Lead cross-functional program governance for strategic business initiatives and marketing modernization.
Partner with internal and external stakeholders to enable adoption of new media, audience, data, technology, and measurement capabilities.
Establish change management frameworks, stakeholder engagement plans, and adoption measures.
Track strategic milestones, dependencies, organizational readiness, and business outcomes.
Integrate new capabilities into planning, execution, governance, and measurement processes.
Build trusted relationships with senior leaders across Global Marketing, Finance, Procurement, Data & Analytics, Technology, Legal, Privacy, Sales, and strategic agency partners.
Influence decisions and drive accountability across teams without relying solely on formal reporting authority.
Represent Global Media in cross-functional leadership discussions and strategic planning forums.
Foster transparency, ownership, continuous improvement, and results-oriented collaboration.