Head of Media Strategy & Business Operations

HP•Palo Alto, CA

7d•$166,050 - $265,700

About The Position

The Head of Media Strategy & Business Operations is a strategic leadership role within HP’s Global Marketing organization. Reporting into Global Media Operations and working directly with the Vice President of Global Media, this US-based role translates executive priorities into coordinated action and measurable outcomes across HP’s global media organization. It leads executive operating rhythms, agency partnership governance, strategic planning integration, and cross-functional accountability, with a focus on commercial transparency, service-level accountability, and adoption of marketing capabilities. The role is strategic rather than campaign-execution or traditional project-management focused, requiring executive judgment, commercial acumen, organizational leadership, and operational discipline. The position partners with senior leaders across Global Marketing, Finance, Procurement, Data & Analytics, Technology, Legal, Privacy, Sales, and strategic agency partners. It leads a small team supporting business operations, program governance, and organizational effectiveness, while designing and improving operating models, governance frameworks, and business processes. It also leads cross-functional program governance and change-management efforts to integrate new media, audience, data, technology, and measurement capabilities into planning, execution, governance, and measurement. The role is full-time and US-based. The listed annual pay range is $166,050 to $265,700 USD, with additional opportunities for bonus and/or equity for US candidates. The posting indicates no travel, no relocation, and no shift premium.

Requirements

Bachelor's degree in Business, Marketing, Management, Organizational Leadership, or a related field.
10+ years of progressive experience in Business Operations, Strategy & Operations, Marketing Operations, Media Operations, Enterprise Program Leadership, Management Consulting, Organizational Effectiveness, or related disciplines.
Experience serving as a strategic business operations partner to senior executives in a complex, matrixed organization.
Demonstrated ability to lead cross-functional initiatives, establish governance frameworks, and drive complex programs to measurable outcomes.
Experience managing strategic external partnerships, enterprise service delivery, operational governance, or commercial accountability.
Strong understanding of business planning, operating models, executive governance, performance management, and organizational effectiveness.
Ability to drive accountability, manage escalations, resolve complex issues, and influence stakeholders across organizational boundaries.
Exceptional executive communication, presentation development, stakeholder management, and problem-solving skills.
Experience leading teams, managing priorities, and delivering results across geographically distributed organizations.
Ability to balance strategic thinking with hands-on execution and disciplined follow-through.

Nice To Haves

Experience supporting global media or enterprise marketing organizations is strongly preferred.
Experience in global media or enterprise marketing strategy and operations.
Experience in strategic agency relationship management, agency governance, and commercial oversight.
Experience in marketing business operations or Chief of Staff-style roles supporting senior marketing executives.
Experience in global advertiser, media agency holding company, advertising technology, or marketing technology environments.
Experience in global business-unit marketing planning and cross-functional strategic integration.
Experience with media agency operating models, service-level agreements, performance governance, and commercial value realization.
Experience in enterprise transformation, organizational design, and change management.
Experience with audience-based marketing, marketing technology, data-driven media, and measurement ecosystems.
Experience in strategic portfolio management, enterprise PMO leadership, and process optimization.
MBA or other relevant advanced degree.
Experience supporting organizations with significant global marketing investments, distributed teams, and complex external partner ecosystems.

Responsibilities

Serve as a strategic business operations partner to the Vice President of Global Media and Global Media Operations leadership, translating executive priorities into actionable plans and measurable outcomes.
Lead the global media leadership team's operating cadence, including executive planning, leadership meetings, quarterly business reviews, strategic planning sessions, and executive communications.
Drive cross-functional alignment, prioritization, decision-making, and accountability across global media initiatives.
Develop executive-ready business reviews, strategic recommendations, performance narratives, and leadership communications.
Anticipate organizational challenges, surface emerging risks, and drive resolution across complex global teams.
Lead and develop a small team supporting business operations, program governance, and organizational effectiveness.
Lead enterprise-level governance and operational management of strategic media agency partnerships across global and regional stakeholders.
Establish and lead agency governance cadences, executive business reviews, performance scorecards, action tracking, and escalation processes.
Drive accountability for agency commitments, service-level agreements, contractual deliverables, operational performance, and continuous improvement.
Partner with Finance, Procurement, Legal, and agency leadership on commercial transparency, billing governance, issue resolution, and contractual commitments.
Identify risks, remove barriers, and resolve cross-functional issues through clear ownership, prioritization, and follow-through.
Establish frameworks to measure and maximize partnership value, including operational efficiencies, capability adoption, service improvements, and broader business outcomes.
Collaborate with regional media leaders and agency counterparts to establish consistent governance while preserving regional accountability for market delivery.
Establish and lead strategic planning and engagement frameworks with global business-unit marketing leaders, connecting enterprise priorities with global and regional media planning.
Drive planning discipline, cross-functional alignment, prioritization, and accountability across business-unit initiatives and global media capabilities.
Partner with media strategy, regional media leadership, and Global Media Operations to translate business objectives into coordinated planning priorities and actionable initiatives.
Facilitate strategic planning discussions, identify dependencies, and resolve organizational barriers to execution.
Strengthen connections between business-unit priorities, audience-led marketing capabilities, agency planning, and measurable business outcomes.
Develop executive-level planning narratives and recommendations to support strategic decision-making.
Design, implement, and continuously improve operating models, governance frameworks, and business processes for effective global media operations.
Establish roles, decision rights, accountability structures, escalation paths, and operating standards across internal teams and strategic partners.
Improve organizational efficiency, collaboration, and decision-making across geographically distributed teams and complex stakeholder environments.
Simplify workflows, reduce operational friction, and improve speed to execution.
Build scalable management systems that strengthen organizational accountability and sustain operational excellence.
Lead cross-functional program governance supporting strategic business initiatives and marketing modernization.
Partner with internal stakeholders and external partners to enable adoption of media, audience, data, technology, and measurement capabilities.
Establish change-management frameworks, stakeholder engagement plans, and adoption measures for new ways of working.
Track strategic milestones, dependencies, organizational readiness, and business outcomes.
Integrate new capabilities into planning, execution, governance, and measurement processes.
Build trusted relationships with senior leaders and strategic agency partners across relevant functions.
Influence decisions and drive accountability across teams without relying solely on formal reporting authority.
Represent Global Media in cross-functional leadership discussions and strategic planning forums.
Foster transparency, ownership, continuous improvement, and results-oriented collaboration.