Head of Marketing Operations
About The Position
We are looking for a Head of Marketing Operations to build and scale the operational engine behind our marketing team. The Head of Marketing Operations builds the infrastructure that lets Exa marketing scale, and runs the operating system that keeps the team performing day to day. You will own the marketing tech stack, the data model, the lifecycle, and the analytics that turn marketing into a predictable pipeline engine the executive team can trust. This is an AI-first role at an AI-first company. You won't just administer tools. You'll be a builder of systems, deploying AI-powered workflows that let a lean marketing team operate at massive scale. The right person is rigorous, opinionated about tooling, and energized by the operational problems most marketers avoid. You think about marketing the way a great operator thinks about a business: cadence, accountability, resource allocation, and clear measurement. You'll be the connective tissue between Marketing, Sales, and RevOps, making everyone around you faster. This role is based in-person at our San Francisco HQ.
Requirements
- 6+ years in marketing operations, with meaningful time at a high-growth B2B startup.
- Experience building marketing operations from scratch or replatforming, ideally at a developer-first or PLG company.
- Deep fluency in HubSpot or Marketo, Salesforce, and at least one BI tool (Looker, Tableau, Sigma, Hex).
- A proven AI builder mindset: you've shipped automations and internal tools using LLMs and workflow platforms (Clay, Zapier, Make, n8n), not just used ChatGPT.
- Track record owning attribution methodology, lead scoring, routing, and data quality at scale.
- Experience running planning cadences, budget, and vendor management alongside a marketing leader.
- Impeccable analytical and problem-solving skills; calm under pressure, strong opinions held loosely.
Nice To Haves
- SQL fluency and experience with ETL/data pipelines or warehouse-native architecture.
- Experience with hybrid PQL + MQL scoring models.
- Familiarity with the developer tools landscape and how developers like to be marketed to (hint: they don't).
- Bachelor's degree in a quantitative or technical field (or equivalent hands-on experience).
- Experience managing outbound infrastructure and deliverability at scale.
Responsibilities
- Own the marketing tech stack end to end: selection, implementation, integration, and the standards that govern how data flows between systems, including marketing automation, enrichment, and the integration layer with Salesforce.
- Design and deploy AI-powered workflows (Claude, Clay, Zapier, and whatever you build yourself) to automate high-frequency tasks, and evangelize AI adoption across the GTM team.
- Own the full lifecycle from anonymous visitor through closed-won: lead scoring, MQL and PQL definitions, SLA enforcement, routing, enrichment, nurture, and the handoff to sales.
- Own marketing analytics, attribution methodology, and the dashboards leadership sees: pipeline attribution, channel ROI, and the quarterly marketing performance review.
- Drive the drumbeat of the marketing team: quarterly planning, goal tracking, weekly business reviews, budget and vendor management, and the prioritization framework that turns a long list of ideas into a focused roadmap.
- Own data hygiene, privacy compliance (GDPR, CCPA, and emerging US state laws), email deliverability, and the governance model that keeps our database trustworthy as we scale.
Benefits
- Premium medical, dental, and vision coverage
- Monthly wellness benefit
- Monthly commuter benefit for our SF team
- Reimbursement for eligible egg freezing and related medical expenses up to a $15,000 lifetime maximum
- 16 weeks of fully paid parental leave for all new parents, whether through birth, adoption, surrogacy, or foster placement.
- Lunch and dinner served daily
- Office stocked with snacks, coffee, and health supplements
- Fresh bread from a local bakery every morning
- Weekly milk tea deliveries
- Monthly picnics, and parties to celebrate the wins (and each other)
- Visa sponsorship for exceptional candidates
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
