Head of Healthcare Product and Solution Delivery

U.S. Bank • Minneapolis, MN

3d • $193,035 - $227,100 • Hybrid

About The Position

The Head of Healthcare Product and Solution Delivery is a senior strategic leader responsible for healthcare payments strategy, roadmap input, sales support, and client delivery coordination within U.S. Bank’s Payments – Merchant and Institutional organization. The role operates through a matrixed relationship with Product Management and Healthcare Sales and ensures that product capabilities align with client needs, market trends, regulatory requirements, and U.S. Bank growth objectives.

The role leads healthcare product strategy and solution commercialization, working across product, sales, technology, operations, client service, and healthcare stakeholders. It builds and leads a team of healthcare solution consultants and product and delivery specialists; supports complex sales opportunities; oversees solution readiness and client implementation; and owns healthcare growth strategy and performance metrics. The position is expected to work from a U.S. Bank location at least three days per week and travel based on business needs.

Requirements

• 12 or more years of experience in payments, treasury management, healthcare payments, fintech, healthcare technology, or financial services.
• 7 or more years leading cross-functional teams.
• Deep knowledge of healthcare payments, treasury management, commercial card solutions, receivables solutions, and payment processing workflows.
• Strong executive communication and presentation skills.
• Experience supporting large enterprise and healthcare clients.
• Demonstrated success leading product strategy, solution development, or client delivery organizations.

Nice To Haves

• Experience with provider organizations, payors, revenue cycle management, healthcare ERP systems, healthcare clearinghouses, or healthcare fintech platforms.
• Knowledge of HIPAA considerations, healthcare regulatory environments, or emerging healthcare payment technologies.

Responsibilities

• Define and own the healthcare payments strategy and multi-year product roadmap, coordinating with PMI product and sales and the CBB healthcare strategy and roadmap.
• Align product roadmaps and delivery priorities across teams and identify opportunities to leverage common platforms and capabilities.
• Use industry engagement and market intelligence to identify trends, competitors, regulations, client pain points, and emerging technology opportunities across healthcare payments and related solutions.
• Design solution packages and prioritize build, buy, and partner investments to close capability gaps, accelerate time to market, and support growth.
• Develop strategic partnerships that advance healthcare growth objectives.
• Establish product requirements informed by client feedback and market intelligence; obtain the healthcare customer perspective from PMI and CBB sales.
• Drive commercialization and adoption of strategic healthcare solutions and facilitate governance and executive communication among business leaders.
• Build and lead a team of healthcare solution consultants and product and delivery specialists; foster innovation, accountability, client focus, and collaboration.
• Develop healthcare expertise across delivery and product organizations, mentor future leaders, and establish succession plans.
• Drive alignment across Product, Sales, Operations, Technology, and Client Service teams.
• Provide technical sales support, commercialization leadership, and industry advocacy; partner with sales on new business acquisition and revenue growth.
• Act as executive sponsor for large and complex healthcare opportunities and support discovery, solution design, client presentations, executive briefings, and RFP and proposal responses.
• Develop healthcare-specific sales playbooks, competitive positioning, and value propositions.
• Represent U.S. Bank at industry conferences, client forums, and healthcare technology events.
• Ensure successful deployment and adoption of healthcare solutions; partner with implementation, onboarding, operations, and support organizations to reduce client friction and accelerate value realization.
• Establish healthcare-specific implementation standards and best practices and oversee solution readiness, enablement, and support processes.
• Drive continuous improvement in client experience, satisfaction, and retention.
• Own healthcare growth strategy and performance metrics, including revenue growth, pipeline development, solution adoption, client satisfaction, implementation success, retention, and product utilization.
• Support, influence, and develop executive reporting and business reviews.
• Ensure compliance with healthcare, banking, risk, and regulatory requirements.

Benefits

• Healthcare coverage, including medical, dental, and vision
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation of two to five weeks depending on salary grade and tenure
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed