Head of Healthcare Product and Solution Delivery

U.S. Bank • Minneapolis, MN

1d • Hybrid

About The Position

The Head of Healthcare Product and Solution Delivery is a senior strategic Healthcare vertical leader working across Product Management, Sales, Technical Solutions, Client Delivery, Operations, and Healthcare industry stakeholders. The role owns Healthcare strategy, roadmap input, sales support, and client delivery coordination, operating through matrixed relationships with Product Management and Healthcare Sales across the Payments – Merchant and Institutional (PMI) organization. The leader ensures product capabilities align with client needs, market trends, regulatory requirements, and U.S. Bank growth objectives.

The role defines Healthcare payments strategy and a multi-year product roadmap; identifies market opportunities and capability gaps; develops market-leading solution packages and strategic partnerships; and drives commercialization and adoption. It builds and leads healthcare solution consulting and product/delivery teams, supports complex sales opportunities, and coordinates with implementation, onboarding, operations, and support teams to ensure successful deployment and client outcomes.

The position owns Healthcare growth strategy and performance measures, including revenue, pipeline, adoption, client satisfaction, implementation success, retention, and product utilization. It also supports executive reporting and governance and ensures compliance with healthcare, banking, risk, and regulatory requirements. The role requires working from a U.S. Bank location three or more days per week and business travel as needed.

Requirements

• 12 or more years of experience in payments, treasury management, healthcare payments, fintech, healthcare technology, or financial services.
• 7 or more years leading cross-functional teams.
• Deep knowledge of healthcare payments, Treasury Management, commercial card solutions, receivables solutions, and payment processing workflows.
• Strong executive communication and presentation skills.
• Experience supporting large enterprise and healthcare clients.
• Demonstrated success leading product strategy, solution development, or client delivery organizations.

Nice To Haves

• Experience with provider organizations, payors, revenue cycle management, healthcare ERP systems, healthcare clearinghouses, or healthcare fintech platforms.
• Knowledge of HIPAA considerations, healthcare regulatory environments, or emerging healthcare payment technologies.

Responsibilities

• Define and own the Healthcare payments strategy and multi-year product roadmap, coordinating priorities across PMI and CBB healthcare strategy.
• Identify industry trends, competitors, regulations, client pain points, and emerging technology opportunities across healthcare payment and provider/payor ecosystems.
• Design solution packages and prioritize build, buy, and partner investments to address capability gaps, accelerate time to market, and support growth.
• Develop strategic partnerships and establish product requirements informed by client feedback and market intelligence.
• Engage PMI and CBB sales teams to gather the voice of healthcare customers and drive commercialization and adoption of strategic solutions.
• Facilitate governance and executive communication between business leaders.
• Build and lead healthcare solution consultants and product/delivery specialists; foster innovation, accountability, client focus, and collaboration.
• Develop healthcare expertise across delivery and product organizations, mentor future leaders, and establish succession plans.
• Drive alignment across Product, Sales, Operations, Technology, and Client Service teams.
• Provide technical sales support, commercialization leadership, and industry advocacy; partner with Sales on new business acquisition and revenue growth.
• Act as executive sponsor for large and complex Healthcare opportunities.
• Support Payment Sales Consultants in discovery, solution design, client presentations, executive briefings, and RFP and proposal responses.
• Develop Healthcare-specific sales playbooks, competitive positioning, and value propositions.
• Represent U.S. Bank at industry conferences, client forums, and healthcare technology events.
• Coordinate with implementation, onboarding, operations, and support teams to ensure successful deployment and adoption and reduce client friction.
• Establish Healthcare-specific implementation standards and best practices; oversee solution readiness, enablement, and support processes.
• Improve client experience, satisfaction, and retention through continuous improvement.
• Own Healthcare growth strategy and performance metrics, including revenue growth, pipeline development, solution adoption, client satisfaction, implementation success, retention, and product utilization.
• Support, influence, and develop executive reporting and business reviews.
• Ensure compliance with healthcare, banking, risk, and regulatory requirements.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed