Head of Fraud Intelligence

SentiLink

1d•$180,000 - $240,000•Remote

About The Position

The Head of Fraud Intelligence will transform SentiLink’s Fraud Intelligence Team (FIT) into a high-impact fraud intelligence function. The role oversees the evolution of FIT’s operating model so the team delivers high-quality fraud labeling, generates actionable fraud intelligence, develops future technical talent, and creates measurable business impact through fraud prevention initiatives. The position combines operational rigor, fraud curiosity, analytical thinking, innovation, and talent development. The successful candidate will raise performance standards, implement scalable operational processes, and strengthen cross-functional partnerships so FIT operates efficiently, serves as a trusted source of fraud expertise, and develops future leaders across the organization. Success will be measured by operational performance improvements, development of high-potential talent, increased fraud prevention impact, and FIT’s influence across Product, R&D, Analytics, GTM, and other functions. This is a remote, US-based role.

Requirements

8+ years of experience in fraud operations, fraud intelligence, risk management, trust and safety, investigations, analytics, or a related domain, including significant people leadership experience.
4+ years of management experience overseeing a team of Fraud Analysts.
Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes.
Strong fraud judgment and deep interest in evolving fraud patterns, typologies, and prevention strategies.
Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks.
Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways.
Strong analytical skills, including the ability to use data to identify opportunities, measure outcomes, and drive decisions.
Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams.
Experience using AI, automation, workflow tooling, or operational technologies to improve productivity and quality.
Exceptional written and verbal communication skills, with the ability to influence technical and non-technical audiences.
Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals.
Strong ownership mindset and a track record of driving change, pursuing ambitious goals, and holding teams accountable to high standards.
Ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment.
Curiosity, first-principles thinking, and a continuous improvement mindset focused on learning, experimentation, and long-term impact.

Responsibilities

Establish performance baselines and operational metrics for FIT, including labeling volume, quality, turnaround time, cost efficiency, SLA adherence, and downstream business impact.
Design and implement scalable quality assurance processes, including sampling methodologies, review frameworks, feedback mechanisms, and escalation procedures.
Reimagine FIT’s operating model, workflows, tooling, and team structure to improve efficiency, scalability, and business outcomes.
Build an entry-level talent program by defining hiring profiles, onboarding experiences, training programs, and career development pathways for Fraud Intelligence Analysts.
Create a progression framework that develops team members’ technical, analytical, and fraud expertise and prepares them for advancement and internal mobility.
Develop measurement frameworks connecting FIT activities to fraud prevention outcomes, including model improvements, fraud detection enhancements, typology development, and customer impact.
Launch and scale initiatives that turn frontline fraud observations into actionable insights for Product, R&D, Analytics, GTM, and customer-facing teams.
Serve as a fraud subject matter expert and strategic partner, building stakeholder relationships and ensuring FIT insights inform business decisions.
Establish recurring reporting, fraud trend analysis, and knowledge-sharing programs to increase fraud awareness and expertise throughout the organization.
Use AI, automation, and process optimization to increase productivity, improve quality, and enable FIT to focus on higher-value fraud intelligence work.