Head of New Account Fraud Strategies Team

Truist Bank•Atlanta, GA

About The Position

The Head of New Account Fraud Strategies leads the development and execution of fraud risk strategies to identify, prevent, and mitigate fraud associated with customer onboarding and account opening. The role protects the organization from emerging fraud threats while supporting business growth and providing a seamless customer experience. The leader oversees fraud strategists, analysts, and data professionals who monitor fraud trends, develop risk mitigation strategies, and optimize fraud prevention practices. The position works closely with Operations, Product, Technology, Risk, Compliance, and business leaders to deliver effective controls, measurable business outcomes, and a stronger fraud risk management program. The ideal candidate is a strategic, results-oriented fraud leader with expertise in identity-related fraud, first-party fraud, account-opening fraud, and fraud risk management in a large financial institution or similarly complex environment. The posting also lists required qualifications in enterprise architecture and related technology roles.

Requirements

Bachelor’s degree in Computer Science, Information Technology, a related technical field, or equivalent education, training, and work-related experience.
Minimum of 7 years of experience in enterprise architecture or related technology roles, including leadership experience.
Strong knowledge of architecture frameworks, principles, and best practices.
Understanding of regulatory compliance and risk management related to technology architecture.
Strong analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication skills, including the ability to influence senior leaders and stakeholders.
Advanced analytical skills, including experience working with large and complex datasets.
Proficiency in SQL, SAS, Python, or comparable analytical tools.

Nice To Haves

10+ years of experience in fraud risk management, fraud strategy, financial crimes, fraud analytics, or related disciplines.
5+ years of leadership experience managing teams responsible for fraud strategy, analytics, risk decisioning, or fraud prevention.
Experience developing and managing fraud prevention strategies in consumer banking, digital banking, payments, financial services, fintech, or related industries.
Strong understanding of customer onboarding risks, identity-related fraud, first-party fraud, synthetic identity fraud, and emerging fraud threats.
Ability to balance fraud risk mitigation, customer experience, and business growth objectives.
Experience leading cross-functional initiatives involving Operations, Product, Technology, Risk, and Compliance partners.
Deep knowledge of fraud trends affecting digital account opening and customer onboarding.
Experience using data analytics, predictive modeling, and risk-based decisioning to improve fraud prevention performance.
Demonstrated success reducing fraud risk while improving operational efficiency and customer outcomes.
Experience developing fraud strategy roadmaps, business cases, and performance measurement frameworks.
Knowledge of banking regulations, risk governance practices, and fraud management principles.
Professional certifications such as CFE, CAMS, CFCS, FRM, or similar industry-recognized credentials.
Experience presenting fraud risk trends, strategic recommendations, and performance results to executive leadership.

Responsibilities

Lead the development and execution of fraud risk strategies for customer onboarding and account opening.
Identify, prevent, and mitigate fraud risks while supporting business growth and customer experience.
Oversee fraud strategists, analysts, and data professionals responsible for monitoring trends and developing risk mitigation strategies.
Optimize fraud prevention practices.
Partner with Operations, Product, Technology, Risk, Compliance, and business leaders to develop effective fraud controls and measurable business outcomes.
Strengthen the organization’s overall fraud risk management program.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, defined benefit pension plan, restricted stock units, and/or deferred compensation plan