Head of Demand, Delivery, and Transformation, Director

Citi • Irving, TX

9d • $170,000 - $300,000 • Hybrid

About The Position

Citi is seeking a Director of Demand, Delivery, and Transformation to lead strategic direction and operational execution of technology planning across a large, complex business unit. This senior leadership role bridges application managers, Finance, and business leadership to shape and deliver a technology agenda that produces measurable operational and compliance outcomes, with accountability for capacity planning and delivery at scale.

The role leads technology business planning and portfolio delivery, aligns technology goals with organizational priorities, and helps drive transformation from legacy systems toward cloud-native, API-first microservices architectures. It also advances automated compliance and delivery practices, uses delivery performance data to improve outcomes, and manages a multi-team organization with responsibility for people, budget, hiring, and capability development.

The position is based in Irving, Texas, and follows a hybrid model: three days in the office and two days working remotely. The stated full-time salary range is $170,000 to $300,000, with potentially applicable incentive and retention awards and a comprehensive benefits package.

Requirements

• 15 or more years of experience in technology planning, with a track record of managing business, functional, and people responsibilities.
• Demonstrated ability to manage multi-team organizations, with accountability for performance, budget, hiring, and direction.
• Experience developing and executing technology business plans in close collaboration with functional stakeholders.
• Solid understanding of budget management and financial planning in a technology context, including modeling and communicating cost and resource impacts.
• Competence in risk and control management, including assessing decisions against regulatory and policy requirements and escalating issues appropriately.
• Strong communication and negotiation skills, with the ability to engage, influence, and align senior internal and external stakeholders across complex organizations.
• Bachelor's degree or equivalent university-level qualification.

Nice To Haves

• Master's degree in a relevant field such as Technology, Business Administration, or Engineering.
• Exposure to data-driven delivery frameworks such as DORA metrics, quality analytics, or predictive delivery modeling.
• Experience leading organizational capability-building programs, such as upskilling initiatives or transitions to agile delivery models.

Responsibilities

• Lead development and execution of the business plan, ensuring technology goals align with the wider organization's strategic priorities.
• Partner with senior technology and business leaders to prioritize, plan, and deliver a value-driven technology book of work, balancing regulatory urgency, business growth, and risk reduction.
• Assist in defining and driving the technology transformation roadmap, including migration from legacy systems to cloud-native, API-first microservices architectures and application portfolio simplification.
• Oversee adoption of automated compliance and delivery practices, including policy-as-code frameworks, automated release gates, and continuous audit readiness.
• Use delivery performance data, including deployment frequency, lead time for changes, and defect metrics, to identify bottlenecks, forecast delivery risks, and drive continuous improvement.
• Manage a multi-team organization through direct people leadership, including performance management, hiring, budget ownership, and team capability development.
• Collaborate with Finance and Human Resources to represent resource and cost implications and ensure technology plans are strategically sound and financially viable.
• Monitor and assess risk across areas of responsibility and ensure decisions comply with Citi standards, policies, controls, and escalation requirements.

Benefits

• Hybrid working model with three days in the office and two days working remotely.
• Continuous learning and professional development, including support for transitioning teams toward modern delivery practices such as Agile and Quality Engineering.
• Competitive compensation and a comprehensive benefits package, including financial wellbeing and family support provisions.
• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Director