Head of Commercial, Atlanta

Zipline • Atlanta, GA

4d

About The Position

Zipline is seeking a Head of Commercial for the Atlanta metro to scale a healthy marketplace and the metro- and site-level business supporting it. The role owns metro and site P&Ls and customer metrics, including GMV, fleet utilization, take rate, customer growth, retention, and frequency. It leads local commercial execution across retail, food, healthcare, and industrial use cases, develops relevant partnerships and go-to-market plans, and serves as Zipline’s external representative in the region. The position is based in the Atlanta metro and requires eligibility to work in the U.S.

Requirements

• Commercial, sales, or business leadership experience with clear P&L ownership or revenue accountability.
• Demonstrated ability to scale a product or business from launch through growth, ideally in a regulated or operationally complex environment.
• Strong commercial acumen, including translating market insight, pricing, and customer needs into practical growth plans.
• Experience collaborating with product or platform teams to communicate business requirements and shape platform priorities.
• Cross-functional leadership experience working with operations, maintenance, marketing, analytics, and central sales.
• Exceptional communication and negotiation skills, with the ability to work with audiences ranging from store managers to C-suite leaders.
• Entrepreneurial, analytical, execution-oriented approach, including moving quickly, experimenting, and measuring results rigorously.
• Must be based in the Atlanta metro.
• Must be eligible to work in the U.S.

Responsibilities

• Own metro- and site-level P&Ls and customer outcomes, including GMV, fleet utilization, take rate, customer growth, retention, frequency, and order economics.
• Build a healthy, customer-relevant marketplace and improve utilization, customer frequency, retention, and order economics.
• Lead regional and local sales and partnerships, and help activate local enterprise partner stores with HQ Sales and Partner Success.
• Develop and execute local marketing strategies, including community engagement, events, activations, and demand partnerships; localize and prioritize HQ marketing work.
• Align teams on site selection and expansion priorities, and coordinate growth with Maintenance and Operations to support delivery capacity and service quality.
• Aggregate forward demand signals across partners to support company-level demand forecasting and planning.
• Run experiments and launch new use cases and partners, such as restaurants, auto parts, prescriptions, and health system pilots.
• Collaborate with central teams, including Marketing, Analytics, and Tech, as well as Phoenix Operations, to execute market strategy and communicate site-level needs.
• Represent customer and partner feedback and advocate for improvements to the customer experience.
• Represent Zipline with customers, partners, regulators, and the community in the region.
• Lead a small, high-output team and operate the day-to-day regional commercial business.

Benefits

• Competitive pay
• Equity compensation
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Potential overtime pay, discretionary annual or performance bonuses, and sales incentives
• Office food

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed