Head of Business Operations
About The Position
Insycle is seeking a Head of Business Operations to lead people and execution across sales, marketing, customer success, and service. This role involves translating company priorities into practical plans, developing people, and establishing effective ways of working. The Head of Business Operations will work closely with the Founder & CEO, owning day-to-day business operations and team leadership, with authority over operating decisions, hiring within budgets, and implementation. The role requires building and leading a team, identifying necessary capabilities, hiring talent, and coaching them to succeed, while setting clear expectations and providing feedback. Insycle is a small B2B SaaS company focused on data integrity infrastructure for the agentic CRM, with over 700 customers. The company's mission is to make data integrity foundational to how businesses operate with AI. This is an opportunity to build on an established product and customer base, pursue a meaningful mission, have a direct impact on customer acquisition, value delivery, hiring, and growth, and build and develop a team.
Requirements
- Meaningful experience in customer success, service, or sales, with enough cross-functional understanding to assess work and manage execution across the customer lifecycle.
- Experience directly hiring, managing, and developing people in a small B2B SaaS or similarly technical, customer-facing business.
- A track record of turning business priorities into completed initiatives and lasting operational improvements.
- Comfort learning a technical product and understanding customers’ workflows and business needs.
- Strong practical proficiency with ChatGPT, Claude, or similar business tools, including hands-on experience creating AI agents and repeatable workflows.
- Willingness to work hands-on while developing the people and processes that enable the business to grow.
Responsibilities
- Execution across the customer lifecycle: Coordinate sales, marketing, customer success, and service around a connected customer journey. Turn commercial priorities into campaigns, outreach, sales activities, and customer programs. Use acquisition, conversion, activation, adoption, and retention results to identify opportunities and improve execution.
- Hiring and people leadership: Help determine hiring priorities, define roles, and drive recruiting from sourcing through assessment and selection. Build onboarding plans that help new employees become productive and independent. Set clear expectations, coach employees, provide constructive feedback, and address performance gaps directly and respectfully.
- Business operations and delivery: Turn broad objectives into practical plans with clear owners, milestones, and measures of success. Lead projects through implementation, adoption, and ongoing improvement. Resolve blockers, make everyday tradeoffs, and raise risks early.
- AI agents and business automation: Identify practical ways AI can improve customer success, sales, marketing, and everyday operations. Create and use AI agents with ChatGPT, Claude, or similar business tools to help the team research, prioritize, and follow through. Check the quality of AI outputs and refine instructions based on real-world use.
Benefits
- Medical, dental, and vision insurance
- 401(k) with a 4% company contribution
- Paid time off, sick leave, flexibility for unexpected needs, and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
